Short Range Planner, Back Office Wfm - Remote

At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us and start doing your life's best work.(sm)

In Workforce Management we are Trusted Advisors to our UHC Operations and other business partners who effectively plan for, and direct, the right people to be in the right place at the right time.

We are thoughts-based, curious people who thrive on developing new solutions to solve tough challenges. Our analytical and innovative skills drive our mission of helping people live healthier lives. We consistently deliver cost-effective plans, solutions and support while balancing strategy with risk to ensure the appropriate staffing is assigned to meet inventory and aging service levels.

We maintain and execute on the Workforce Vision of, “Enabling UnitedHealth Group Operations to become a Competitive Advantage for our company.”

Job Purpose:
To effectively and promptly:

• Communicating staffing plans, risks, and recommendations to VPs and Directors, and collaboration with these leaders to continually adjust based on changing business needs
• Analyze inventory and performance against targets, identify causation/drivers to any unplanned results, collaborate with Workforce and Operations partners as needed, and determine corresponding work
• Build and maintain forecasts and staffing plans to provide Operations/Business partners with the information they need to proactively hire, train, and shift staff in order to achieve service levels and financial targets

You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Collaborate with Workforce, Operations, and other business partners to ensure we have accurate data in our models, e.g. data feeds, root cause of data anomalies, changes to business models, special project details, etc.
• Collaborate with the Long Range (financial) Planning team on the budgetary process, including vendor forecasting and planning to ensure short-range and long-range plans are in alignment
• Work independently and have a solid business ownership, while serving as a resource to others
• Collaborate with Learning & Development on training classes and planned hiring
• Routinely present to and collaborate with Operations/Business partners, including VPs and Directors on staffing models, data analysis, and recommendations to improve service while reducing cost
• Create and maintain staffing models for Operations/Business areas, which requires a complete knowledge of Ops’ business objectives, inventory, and performance metrics
• Develop effective/strategic business solutions through research and analysis of data and business processes to solve staffing or inventory crises/challenges, including developing innovative approaches to solve problems
• Analyze, review, forecast, and trend complex data – creating “what if” models, identifying viable options to enable data-driven decisions that establish Business’ operating model and organizational structure

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 2+ years of experience analyzing information from multiple data sources to identify and apply insights to answer forward-looking questions regarding staffing, performance and/or business opportunities, as well as trends and outliers for issue detection and problem resolution
• 2+ years of experience using advanced level of proficiency in MS Excel working with large data sets, to include creating pivot tables and graphs, and incorporating advanced formulas and functions such as lookups, GETPIVOT, dynamic ranges, index/match, nested if statements, and if statements combined with multiple criteria
• Associates degree or 2+ years of experience in business/finance analysis and/or workforce forecasting and planning
• Proven excellent verbal and written communication skills, including proven ability to effectively present data and trend analysis, work direction, concerns regarding performance, action plans, solutions and opportunities
• Intermediate level proficiency in MS Word and MS PowerPoint
• Ability to work a flexible schedule as needed, with a normal daily start time between 7am - 8am Central Time
• 1+ years of experience with either back-office or call center transaction and production tracking application data

Preferred Qualifications:

• Experience writing and troubleshooting VBA macros
• Experience in capacity modeling, six sigma/process improvement, or project management
• Experience leading medium-sized projects
• Experience in the healthcare industry with products and services
• Experience communicating with, and presenting to, VPs and Directors to provide performance status and recommendations as well as collaborate for solutions
• Experience with MS Access, to include writing and troubleshooting Access SQL or SQL queries
• Proven adaptable and able to quickly move with change while maintaining a positive attitude

Careers with UnitedHealthcare. Work with a Fortune 5 organization that’s serving millions of people as we transform health care with bold ideas. Bring your energy for driving change for the better. Help us improve health access and outcomes for everyone, as we work to advance health equity, connecting people with the care they need to feel their best. As an industry leader, our commitment to improving lives is second to none.

California, Colorado, Connecticut, Nevada, New York, Rhode Island, or Washington Residents Only: The hourly range for California, Colorado, Connecticut, Nevada, New York, Rhode Island or Washington residents is $27.07 to $53.08. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.