Shift Lead - Glendale

Who We Are: Schwazze(OTCQX: SHWZ) is executing its vision to become one of the nation’s largest vertically integrated cannabis holding companies by revenue. Upon the completion of its announced acquisitions, its portfolio will consist of top-tier licensed brands spanning cultivation, extraction, infused-product manufacturing, dispensary operations, consulting, and a nutrient line. Schwazze leadership includes Colorado cannabis leaders with proven expertise in product and business development as well as top-tier executives from Fortune 500companies. As a leading platform for vertical integration, Schwazze is strengthening the operational efficiency of the cannabis industry in Colorado and beyond, promoting sustainable growth and increased access to capital, while delivering best-quality service and products to the end consumer. For more information, please visit our website: www.schwazze.com.

Job Title: Shift Lead - Star Buds - Glendale

Reports to: Store Director & Assistant Manager

Department: Retail Operations

Pay Range: $16-17.50

FLSA Status: Non-Exempt

Supervisory Responsibility: Budtenders

Location: Star Buds - Glendale

Position Objective:

The Shift Lead will provide assistance to the Store Director and Assistant Manager by supporting the activities and operations of the store, enforce policies and procedures, and operational guidelines. The Shift Lead will assist in monitoring employee actions, assist handling customer service issues/concerns, complete attendant duties as necessary and act as the Manager-On-Duty in absence of the General Manager and Manager, including opening/closing their assigned location.

Essential Functions:

Assist in Supervision of Attendants:

• Lead by setting a positive example
• Provide continuous coaching and training when applicable
• Assist in training directives, including upselling and new hires when necessary
• Communicates to team members any changes directives as assigned by Store Director and Assistant Manager
• Monitor task(s) completion of Budtenders
• Act as MOD on duty when the Store Director and Assistant Manager are not on site
• Responsible for managing breaks for the hourly team members
• Communicate to Store Director and Assistant Manager of any concerns or issues regarding staff immediately
• Assist in carrying out management directives
• Foster teamwork, including motivating team members

Focus on Customer Service:

• Be a strong host personality on the floor and provide attendants with strategies to improve their guest interactions
• Process returns in accordance with company procedures
• Maintain a strong product knowledge

Administration:

• Maintain approved merchandising standards and display presentations, match the ordering buttons on tablet.
• Verify drawer counts, follows all cash handling procedures
• Verify cash counts at the beginning and end of each shift
• Provide accurate change to attendants when needed
• Follows and accurately completes opening and closing checklists when opening or closing location

Compliance and Safety:

• Perform Budtending duties to assist when necessary, must maintain working knowledge
• Other duties as assigned.
• Responsible for abiding by Star Buds Safety Program
• Understand and Comply with applicable federal, state and local laws and regulations as they pertain to the cannabis industry
• Adhere to all company SOPs in regarding operational procedures

Additional Functions:

• Knowledge and adherence to the policies, procedures, and goals of Starbuds. Must have a clear understanding and able to perform all Attendant Job Duties.

Competencies:

• Knowledge and consistent demonstration of excellent customer service skills.
• Ability to count cash accurately/Basic Mathematical Skillset.
• Team Player Mindset.
• Customer Satisfaction Oriented.
• Ability to work under pressure during high volume days/times.
• Ability to work effectively with employees, other managers, guests, governmental agencies, community members and the general public.
• Ability to listen well and communicate effectively orally and in writing with various audiences.
• Ability to use standard office equipment, computer equipment and software.
• Able to multitask during high volume times.
• Able to lead be a positive example.

Additional Requirements:

• Understanding of applicable federal, state and local laws and regulations as they pertain to the industry, safety regulations, local municipal codes and organizational rules, regulations, directives and standard operating procedures.
• Must obtain and retain a state-issued MED badge.
• Must be a minimum of 21 years of age.
• Must be and remain compliant with all legal or company regulations for working in the cannabis industry.
• Must pass any and all required background checks.

Minimum Education and Experience:

• High School Diploma or equivalent.
• Experience in Cannabis preferred NOT required.
• 2+ year previous retail/customer service required.

Working Conditions:

• PHYSICAL DEMANDS: Must be able to lift, carry and balance up to 50 pounds (50+ pounds with assistance), may include sitting or standing for extended periods of time, as well as stooping, bending over and/or crouching.
• While performing the duties of this job, the employee is regularly required to perform grasping, talking, hearing, seeing and repetitive motions.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Work Environment:

This job operates in a retail environment. This role is routinely exposed to: various odors and indoor lighting on a daily basis and requires frequent interactions with guests.

Position Type/Expected Hours of Work:

Hours of work and days will vary due to business needs. Some holidays maybe required.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations maybe provided to individuals who are able to perform the essential functions of this job.

The employee is occasionally required to sit; climb or balance; stand for long periods of time; and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 50pounds and occasionally lift and/or move up to 50+ pounds or more with assistance. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Benefits:

• Dental insurance
• Paid time off
• Health insurance
• Vision insurance

Schedule:

• Weekend availability
• 10-hour shift
• Evening shift
• Holidays
• 8-hour shift
• Day shift

Schwazze is committed to fairness and equality of opportunity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.