Service Delivery Project Manager

Media Software services company is looking for an experienced Project Manager. 100% remote. Base salary is 80-90K.

Position: Project Manager

Reporting to: VP of Operations (New York, NY)

Summary:

The Project Manager is fully responsible for the successful delivery of all aspects of digital media network rollouts for new and existing clients. The Project Manager will handle the day to day management of their project team members as well as internal and external communications within the accounts team, clients, project partners and stakeholders.

The role requires solid experience and successful project management track record in managing multi-faceted projects within a commercial media and technology environment. We are small team servicing multiple clients from different industries. This is a “hands on”, “get things done” role, where a common sense approach is crucial. You need to be a self-starter in this role and willing to take initiative to get results.

Job Responsibilities Include:

• Communication

o Lead Client communication during lifecycle of project

o Liaise with Account team on progress and agree appropriate Client Communication

o Monitoring progress of project against agreed plan, escalation to VP Operations of any slippage or risks to project

o Liaise with various internal & external departments to ensure timely delivery of client requests and projects – this includes hardware, software, network and content delivery

o Coordination & attendance of project meetings, including production of meeting agendas & minutes

o Day to day communication and planning via Project Management tool Wrike

o Day to day management of 3rd party contractors, in particular installation partners. This includes creating scopes, briefing and scheduling of install teams, overseeing schedules and communicating updates to client on a frequent basis

• Documentation

o Preparing Project Documentation - Project Scopes, Schedule & Budget documents

o Creation of Project Folder, updating and publishing of documents to shared server for team use

o Accurately capturing & documenting client requirements and obtaining internal and external signoff within overall project plan.

• Financial

o Preparation of quotations and sales orders via Quickbooks

o Project budget creation and monitoring

o Liaising with finance team and clients on timely billing and in particular any staged payment terms

Qualified Background:

● 3+ years’ experience in Production/Project Management/Service Delivery roles

● Excellent client communication skills, servicing a range of different industries.

● Knowledge of internet & IP connectivity preferred

● Very proficient with common business software, such as MS Office

● Experience with Basecamp, Wrike, Asana Project tracking tools