Service Appointment Scheduler Jobs

$16.00/h + Overtime
What We Offer

• Competitive Paid Time Off for Full and Part Time
• Paid Training
• Supplemental Life Insurance
• Health, Dental and Vision Insurance
• 6 Paid Holidays
• 401K Matching
• Parts and Service Discount
• Employee Vehicle Purchase Program
• Short Term and Long-Term Disability Packages

Responsibilities
The Service BDR is responsible for performing the duties and responsibilities described below. The list, however, is not necessarily and exhaustive description of the duties and responsibilities associated with the job. The Service BDC specialist also performs other duties and responsibilities as needed.

• Follows up with customers to ensure service satisfaction.
• Calls on all special order parts that have not arrived to update the customer of the current eta.
• Calls all appointments the day before to confirm
• Scheduling appointments to keep the group efficiency at optimum levels.
• Establishes and maintains good working relationships with customers to encourage repeat and referral business.
• Answers phone calls immediately and greets every customer in a pleasant manner.
• Follows all service department policies and procedures.
• Creates quality service-lane traffic with effective follow-up and daily appointment-setting practices.
• Makes special order arrival phone calls and schedules appointments
• Provides excellent customer service by listening to customer inquiries and requests, asking questions to identify service needs, and resolving concerns
• Call on lost clients and attempt to regain their business

Education

• Minimum of high school degree or equivalent preferred.

Requirements

• Must be able to pass pre-employment screenings (Background and Drug)
• Must have a good driver’s license and a driving record that meets our insurance standards

Physical/Working Demands

• Bending, stretching, standing and reaching
• Using computers to look up and enter data.
• Utilizing physical and manual dexterity.