Service Advisor/Writer Jobs

Imagine having the stability of an above average salary and a lucrative commission plan on top of that. You will also be working in a state-of-the-art facility for one of the top truck dealerships in the Mid Atlantic that boasts a 40% market share of heavy truck business. Experience a better overall work environment in a fun, family-owned dealership that has a dedicated group of technicians.

Excel Truck Group, a growing East Coast heavy truck dealership specializing in Freightliner sales and service, is searching for a Service Advisor for our Chesapeake, VA location.

If you are a truck or auto service advisor or if you have strong administrative skills, and truck or automotive technical skills, this is a career you should explore!

email your information to: [email protected]

Some of the benefits to you:

• High market share – Freightliner is one of the most popular brands of trucks on the road; and when those trucks need service, Excel has it! With this kind of high demand, you will always be busy and will financially benefit from the volume of business.
• Excellent benefits – Multiple health plans to choose from with great coverage, dental, short and long-term disability, optional insurances, 401k with match, generous PTO, 6 paid holidays.
• Strong compensation package plus monthly performance bonus opportunities!
• Fun environment – Enjoy spending time with your colleagues outside of work with outings, baseball games, lunches, Christmas parties, and more.
• Great Schedule – Monday-Friday 1st shift schedule.
• Family-owned – Get to know the owners of the company! See how active they are within the organization and how much they care about their employees.
• Starting Salary – $55,000 – $75,000 plus $400 monthly bonus and additional monthly performance bonus!

Key Responsibilities:

• Promptly addresses and resolves customer concerns and service follow-up issues.
• Supports the diagnostic, repair estimate, commitment of payment, repair and vital communication as a part of the repair process (opening and closing RO’s).
• Provide administrative assistance supporting a high-volume Truck Service team.
• Maintains open communications with our technicians, management team and customers regarding job/repair status changes.
• Follows up with customers to ensure they are satisfied with the service they received.
• Asks relevant questions regarding repair or service request to ensure proper servicing of vehicle.

All qualified applicants will receive consideration for employment without regard to the individual’s race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law.