Automotive Service Manager Jobs

Occupational Summary:

The Service Manager is responsible for running an efficient and profitable service department. S/he will operate the department at maximum production, controlling costs, building a loyal customer base, maintaining good employee relationships, setting and obtaining sales and profit objectives, and maintaining service records in accordance with dealership and manufacturer requirements

Essential Job Functions:

• Conduct meetings with department employees to discuss activities and issues of mutual interest.
• Understand and comply with federal, state, and local regulations that affect service operations, such as labor laws, hazardous waste disposal, OSHA, right-to-know, etc.
• Serve as liaison with factory representatives.
• Hire, train, motivate and monitor the performance of all service department staff.
• Promptly handle customer complaints
• Attend managers meetings as requested.
• Monitor all employee payroll records.
• Strive for harmony and teamwork with all other departments.
• Maintain a safe work environment in the department and ensure that all department personnel are following safety programs and have completed required safety training.
• Establish and maintain good working relationships with customers to encourage repeat and referral business.
• Forecast goals and objectives for the department and push to meet them.
• Establish and maintain good working relationships with vocational and technical schools to enhance personnel recruitment activities.
• Provide technical assistance to employees as needed.

Qualifications:

• Ability to operate the department at a profit according to dealership guidelines.
• Minimum of two years of experience in an auto repair facility, as a service advisor or manager; supervisory experience preferred.
• Excellent communication skills.