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Service Advisor Jobs

Company

Tesla
Address , Stockton, 95207, Ca
Employment type FULL_TIME
Salary
Expires 2023-07-29
Posted at 11 months ago
Job Description
What to Expect

Tesla Motors is looking for an experienced Service Advisor to work on one of the most progressive vehicle brands in the world. This position requires a high-level customer and employee interaction, so the ideal candidate will not only possess the technical acumen, but also the ability to provide a strong level of customer service. If you are interested in becoming a part of a world-class service team supporting the latest EV technology, we are interested in hearing from you.

What You’ll Do
  • Follow up with Customer on services provided; ensure they are satisfied with the work performed
  • Coordinate the detail of every vehicle prior to delivery
  • Coordinate the delivery time or pick up with each customer
  • Accurately record issues and data into Dealer Management System. Attention to detail critical
  • Return missed phone calls, email in no less than 5 minutes
  • Communicate estimated completion time, regular updates and follow through on each customer vehicle
  • Answer Phone Calls, Emails and Drive In’s to address any customer concern with the highest level of response and attention
  • Conduct Transactions w/ system; walk customer through correction and provide summary
  • Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attention
What You’ll Bring
  • Ability to follow oral and written instructions with attention to detail
  • Willingness to learn new and innovative automotive technologies
  • Must have and maintain a valid driver’s license and an acceptable and safe driving record
  • Effectively handle multiple priorities, organize workload, and meet deadlines
  • Dealer Management System(s), Outlook, and MS Office
  • Associate Degree or certificate in Automotive Technology, preferred
  • Understanding of basic automotive techniques related to repair and servicing of automobiles
  • Perform detailed daily record keeping and reporting
  • Ability to establish and maintain cooperative working relationships with those contacted in the course of work to include the public
  • Knowledge of methods, techniques, parts, tools and materials used in the maintenance and repair of vehicles
  • Retail automotive service experience, preferred
  • Work in a team-based environment and achieve common goal
  • Must have two years of driving experience
  • Experience in operational use and maintenance of a wide variety of hand power tools, shop tools, and automotive and electrical test equipment
  • High School diploma or equivalent