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Server Jobs
Company | Hard Rock International |
Address | Niagara Falls, NY, United States |
Employment type | FULL_TIME |
Salary | |
Category | Hospitality |
Expires | 2023-05-10 |
Posted at | 1 year ago |
Hard Rock International (HRI) is one of the most globally recognized companies with venues in over 70 countries spanning 265 locations that include owned/licensed or managed Rock Shops®, Live Performance Venues and Cafes. HRI also launched a joint venture named Hard Rock Digital in 2020, an online sportsbook, retail sportsbook and internet gaming platform. Beginning with an Eric Clapton guitar, Hard Rock owns the world’s largest and most valuable collection of authentic music memorabilia at more than 86,000 pieces, which are displayed at its locations around the globe. In 2022, Hard Rock Hotels was honored as the number one brand in Outstanding Guest Satisfaction for the second year in a row among Upper Upscale Hotels in J.D. Power’s North America Hotel Guest Satisfaction Study. This designation is the fourth consecutive year the iconic brand has been among top brands in this category.
- Taking guests’ orders.
- Maintaining a clean & organized station – including pre-bussing & table maintenance.
- Demonstrating knowledge of all table/station numbers.
- Handling cash & other forms of payment.
- Suggestive selling - using proven techniques.
- Entertaining guests to create “Raving Fans.”
- Running food.
- Performing opening, closing & side duties – setting up/breaking down station, refilling condiments, cleaning ashtrays, etc.
- Creating memorable experiences.
- Making proficient sales transactions - using a point-of-sale system.
- Demonstrating responsible alcohol service.
- Properly checks I.D.s – for guests who appear to be under 30 years old.
- Answering questions - accurately and politely.
- Demonstrating impeccable product knowledge.
- Directing guests to areas & restrooms.
- Satisfying any/all needs of the guests - regularly double checking back with guests throughout their experience.
- High School diploma or GED equivalents.
- Follows all food safety & sanitation procedures. In some U.S. states, a food safety certification program is required to be completed before being able to serve food or alcohol, which may include a food handlers card (i.e., California law requires this).
- Remaining calm in a hectic, fast-paced atmosphere.
- Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency.
- Displaying a positive and outwardly friendly attitude toward guests.
- Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.
- Ability to turn or twist body parts in a circular motion.
- Ability to travel via auto or airplane for long periods of time.
- Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment.
- Ability to move throughout the corporate office and cafes during visits (standing, walking, kneeling, bending) for extended periods of time.
- Ability to make repeating movements of the arms, hands, and wrists.
- Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds.
- Ability to express or exchange ideas verbally and perceive sound by ear.
- Ability to sit for extended periods of time.
- Recycling products, where possible.
- In some U.S. states, a legal minimum age is required to serve food & alcohol – check with the person interviewing you to ensure you meet these requirements.
- Following all uniform guidelines.
- Maintaining a well-groomed appearance (“having a plan”).
- Maintaining HRC’s 5 core Values and Mission Statement.
- Practicing all general safety standards.
- Your Cafe may cross-train the Server and the Busser positions. This “Server Assistant” will become a rotated position for the Servers and only used during busy volume Please see the Busser job description.
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