Server- 2Nd Shift Jobs

Do you have a passion to serve others some of the best food in Grand Rapids? The Garden Grille located in the Hilton Garden Inn has the opportunity to serve amazing food to amazing guests every day and make GREAT MONEY. The Garden Grille is a fast-paced, high-energy workplace, with endless opportunities for skill development and advancement. Come join the best team in the Food and Beverage and the Hospitality Industries!

• Position can be used as a paid internship
• Shifts: 2nd Part time 3pm-11pm
• Wage: Starts at $12/hour plus tips

Position Summary:

Responsible for providing food and beverage service to all guests, while following local health department standards, Suburban Inns’ Core Values, and IHG standards (standards are available online at IHGmerlin.com), as well as going above and beyond to ensure that guests are 100% satisfied.

Essential Functions:

• Roll lunch/dinner silverware (knife, fork)
• Greet all guests in a friendly, positive manner. Ask questions of guests and make personal connections to make them feel they are welcome and valued
• Anticipate and meet the needs and expectations of our guests, then go one step further
• Advise supervisor of any complaints as soon as possible, but also follow the One More Step guidelines by taking charge of the issue and offering solutions
• Handle all cash and credit card charges as prescribed by standard operating procedures
• Complete assigned shift duties
• Report to work in professionally appropriate attire, presented neat and clean
• Ensure all guests have proper ID, are over 21 years of age, and that drinks are not served to intoxicated patrons
• Pre-bus tables
• Provide pool service to guests in pool area
• Take room service orders and deliver them to guests
• Inspect section prior to lunch/dinner rush (wipe tables, clean window sills, clean table bases, wipe chairs, clean and fill salt & pepper shakers, clean floor)
• Exhibit regular and recurrent attendance records
• Run food and help others when able
• Obtain orders from guests ensuring accuracy
• Verify accuracy of the bill, and present to the guest
• Check section assignment
• Other duties as requested by management
• Complete closing shift work

Position Requirements:

Minimum Knowledge: Requires ability to interpret / extract information and / or perform arithmetic functions. Good communication skills

Formal Education and Job-Related Experience:

License, Registration, and/or Certification Required: TIPS Certification

External and Internal Personal Contact:

Communications:

• Weekly - Participation in meetings
• Daily - Verbal & Written

Teamwork and Collaboration: This job is part of a formal work team which includes all departments within the restaurant.

Uniform and Appearance Guidelines:

Uniform: Uniform shirt and name tag provided. Suburban Inns approved black slacks or jeans (within guidelines) and black, close-toed, non-slip shoes are the responsibility of the Team Member.

Appearance: Visible earrings are allowed in the ears only or must be covered throughout the course of the shift. Hair must be kept well-groomed. This policy will be administered by the position’s supervisor, without regard to race, religion, age, sex, national origin, disability, height, weight, genetics, familial status, veteran status, and other protected characteristics. The Director of Operations has the authority to veto any decision made by the position’s supervisor.

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