Senior Project Manager Jobs

Senior Project Manager

Bringing smiles is what we do at TTEC.. . for you and the customer. As a Senior Project Manager working remotely in the US, you'll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.

What You'll be Doing

Looking for an opportunity to showcase your organization and leadership skills? As the primary liaison overseeing projects at our customer experience centers, you'll be our client's point of contact as you build, manage, and maintain project documentation on a global scale. Ensuring projects are completed on time and within budget, you'll build plans, establish project deadlines, assign functional responsibilities, lead and direct the work of others, conduct due diligence, and gather materials as required. Projects can be internal and corporate business level initiatives. You'll report to the Executive Director, Project Management. You'll contribute to the success of the business as you are the primary point of contact overseeing various client projects.

The anticipated starting salary range for individuals expressing interest in this position is $96,000.00 USD. This position is eligible to participate in an annual incentive program.

During a Typical Day, You'll

• Clearly articulate requirements and overall project status to various levels and audiences
• Support the deployment, promotion and achievement of departmental and corporate strategy, business goals and objectives
• Identify risk, investigate to define mitigation plans, tactfully escalate and execute on change management
• Customize, build, manage and maintain effective project records
• Spearhead innovative projects for corporate initiatives and enhancements
• Collaborate with internal teams, stakeholders, senior executive level parties and external clients in a virtual environment
• Display managerial courage within an individual contributor role as you navigate the project phases

What You Bring to the Role

BA/BS or equivalent relevant experience

• Expertise with formal presentation
• Experience with project management and word processing software, spreadsheet and flowcharting applications
• Ability to provide strategic guidance while leading a project team
• 3+ years' experience in a project management role leading the deployment of medium to large scale global projects
• PMP and/or equivalent relevant project management experience preferred
• Operational management experience within the BPO/call center industry required
• Must have a valid passport and able to travel internationally

What You Can Expect

• And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)
• An inclusive culture and community minded organization where giving back is encouraged
• Ask us about our paid time off (PTO) and wellness and healthcare benefits
• Supportive of your career and professional development
• A global team of curious lifelong learners guided by our company values

Visit for more information.

About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

Notice to external Recruiters and Recruitment Agencies: TTEC does not accept unsolicited headhunter and agency resumes. Headhunters and recruitment agencies may not submit resumes/CVs through this web site or directly to any employee. TTEC , and any of our subsidiaries, will not pay fees to any third-party agency or company that does not have a signed agreement with TTEC .

Employment Requirements: TTEC requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment. TTEC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Primary Location

: US-CO-Englewood