Senior Platform Product Manager- Ecommerce (Remote)

At Ford Motor Company, we believe freedom of movement drives human progress. We also believe in providing you with the freedom to define and realize your dreams. With our incredible plans for the future of mobility, we have a wide variety of opportunities for you to accelerate your career potential as you help us define tomorrow’s transportation.

As a key member of our Information Technology group, you’ll play a critical part in shaping the future of mobility. If you’re looking for the chance to leverage advanced technology to redefine the transportation landscape, enhance the customer experience and improve people’s lives, this is the opportunity for you. Join us and challenge your IT expertise and analytical skills to help create vehicles that are as smart as you are

Consider joining Ford as a Senior Platform Product Manager on our eCommerce team with responsibilities including defining a path to a robust, scalable platform that harnesses the power of diverse data sets into a responsive and rewarding front end shopping experience for our customers.

This role focuses on delivering business value to drive sales, improve efficiency, and improve customer satisfaction through the production of quality products. Sr Platform PMs understand and balance multiple use cases for data to build scale and elegance into systems. They lead balanced teams of engineers and designers to deliver best-in-class software to our customers. Sr. PMs support in-depth business reviews, communicate and present across all levels of the organization and support cross-functional product teams. They must be able to work at the strategic level (generating innovative ideas for growth, change management) and at the tactical level (analyzing data, solving problems, being a force multiplier and leader of their teams). The Sr PM is often responsible for products that are high-profile, more complex, and/or large in scope.

REMOTE: We’re looking for the best talent, full stop. No matter where you are in the United States, if you’re ready to change how customers expect to buy and own their vehicles, you can work from there on a permanent basis in this role, with expected travel to Dearborn, MI every two months.

What you’ll do…

50% – Strategy & Planning:

• Identify goals, metrics, and analytics to determine product value; continually makes recommendations and refinements to the product backlog based on learnings
• Challenges the status quo of industry to bring new and innovative ideas to market and challenge the notion of “it can’t be done”
• Manages and grooms the product backlog; makes future decisions based on the value that will be delivered
• Empathize with and understand the end user deeply and use that knowledge to determine the fastest path to deliver value
• Understand the intricate behaviors of customers on their platform and how it relates to success of other products; builds stories using data with empirical evidence for product decisions
• Translate business goals and end user needs into product strategy that balances those needs; communicates direction and product priorities to the development team, other matrixed teams, and third-party partners

30% – Delivery & Execution:

• Documents, reviews and ensures that all quality and change control standards are met
• Formulate, test and refine assumptions and hypotheses through user research and testing
• Identifies and considers pros, cons, issues, obstacles, dependencies and value associated with features and enhancements then actions in a way that drives value
• Creates, prioritizes and accepts user stories; incorporate them into release planning
• Participate in standups, iteration planning sessions, product demo, and retrospectives
• Condense complex technical concepts into non-technical language for stakeholders

20% – People:

• Guides more junior team members in strategy, alignment, analysis and execution tasks
• Work with the product team to continuously assess progress, disseminate lessons learned, and understand next steps
• Advocate for the end user and stakeholder by becoming associated with the product, empathizing with and understanding user needs
• Acts as a proponent of modern software development practices through individual action and by contributing to learning activities that develop a community of practice
• Manage cross functional team and stakeholder expectations to execute on product strategy and provides education to requestors to determine prioritization based on tangible benefits and/or user experience
• Foster collaboration with team members (Engineering, UX, etc.) to drive value and identify and resolve impediments

You’ll have…

• 5+ years of experience working as a Product Manager in an agile software development-based enterprise environment creating, prioritizing, and accepting user stories, conducting user research and testing to understand needs, identifying goals, metrics and analytics to measure product value and similar responsibilities.
• 1+ years of experience mining and synthesizing web analytics data (e.g., Adobe Analytics, Google Analytics and similar)
• 1+ years of experience guiding more junior team members through Product Management fundamentals in a professional setting
• Bachelor’s degree or a combination of education and equivalent experience

Even better, you may have…

• Organizational Savvy: Maneuvers comfortably through complex policy, process and people-related organizational dynamics
• Drives Vision and Purpose: Paints a compelling picture of the vision and strategy that motivates others to action
• Business Insight: Applies knowledge of business and the marketplace to advance the organization’s goals
• Balances Stakeholders with Empathy: Anticipates and balances the needs of multiple stakeholders, then is responsive in meeting those needs
• Proficiency in communicating with and influencing functional and technical team members at all levels in the organization
• Nimble Learning: Actively learns through experimentation when tackling new problems, using both successes and failures as learning fodder
• Cultivates Innovation: Creates new and better ways for the organization to be successful
• Master’s Degree
• Interpersonal Savvy: Relates openly and comfortably with diverse groups of people
• Communicates Effectively: Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences
• Proficiency in working as part of a collaborative, cross-functional, modern software design and development team
• Situational Adaptability: Adapts approach and demeanor in real time to match the shifting demands of different situations
• Collaborates: Builds partnerships and works collaboratively with others to meet shared objectives
• Additional competencies:
  • Balances Stakeholders with Empathy: Anticipates and balances the needs of multiple stakeholders, then is responsive in meeting those needs
  • Business Insight: Applies knowledge of business and the marketplace to advance the organization’s goals
  • Collaborates: Builds partnerships and works collaboratively with others to meet shared objectives
  • Communicates Effectively: Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences
  • Cultivates Innovation: Creates new and better ways for the organization to be successful
  • Customer Focus: Builds strong customer relationships and delivers customer-centric solutions
  • Drives Vision and Purpose: Paints a compelling picture of the vision and strategy that motivates others to action
  • Interpersonal Savvy: Relates openly and comfortably with diverse groups of people
  • Manages Complexity: Makes sense of complex, high quantity and sometimes contradictory information to effectively solve problems
  • Nimble Learning: Actively learns through experimentation when tackling new problems, using both successes and failures as learning fodder
  • Organizational Savvy: Maneuvers comfortably through complex policy, process and people-related organizational dynamics
  • Situational Adaptability: Adapts approach and demeanor in real time to match the shifting demands of different situations
• Proficiency in working in a fast paced, fluid environment where priorities shift on a regular basis
• Customer Focus: Builds strong customer relationships and delivers customer-centric solutions
• Experience with modern software development product management practices and agile methodologies, specifically the extreme programming (XP) principles of paired programming, test driven development, and continuous deployment
• Manages Complexity: Makes sense of complex, high quantity and sometimes contradictory information to effectively solve problems

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!

As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including:

• Tuition assistance
• Established and active employee resource groups
• Immediate medical, dental, and prescription drug coverage
• Paid time off for individual and team community service
• Vehicle discount program for employees and family members, and management leases
• Paid time off and the option to purchase additional vacation time.
• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
• Flexible family care, parental leave, new parent ramp-up programs, subsidized back-up childcare and more

For a detailed look at our benefits, click here:

https://corporate.ford.com/content/dam/corporate/us/en-us/documents/careers/2023-benefits-and-comp-LL6-sal-plan-2.pdf

Visa sponsorship is not available for this position.

Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

We are an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, If you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.

At Ford, the health and safety of our employees is our top priority. Vaccination has been proven to play a critical role in combating COVID-19. As a result, Ford has made the decision to require U.S. salaried employees to be fully vaccinated against COVID-19, unless employees require an accommodation for religious or medical reasons. Being fully vaccinated means that an individual is at least two weeks past their final dose of an authorized COVID-19 vaccine regimen. As a condition of employment, newly hired employees will be required to provide proof of their COVID-19 vaccination or an approved medical or religious exemption.

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