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Senior Operations Manager Jobs
Company | Amazon |
Address | Chicago, IL, United States |
Employment type | FULL_TIME |
Salary | |
Category | IT Services and IT Consulting,Software Development,Technology, Information and Internet |
Expires | 2023-08-05 |
Posted at | 10 months ago |
Description
- Assign loads and plan, route, and monitor freight movement to provide on-time service and meet customer requirements, including managing freight exceptions and driver ETA adjustments based on pick-up and delivery schedules, and other environmental factors on the road
- Partner with sales counterparts to influence the book of business they build and define solutions that meet our Customer’s needs while ensuring your team has a path to successfully operate them.
- Partner with and influence operations leaders at enterprise Customers to implement changes to improve operational outcomes that drive efficiency gains or reduce disruptions/defects.
- Proactively communicate relevant updates to customers and/or internal teams as needed
- Build and lead a team to oversee day-to-day operations for key enterprise customer accounts, including load planning, shipment tracking, and disruption management
- Conduct analysis on operational processes to make recommendations for continuous improvement, determine and measure KPIs, and create, maintain and present customer specific reporting through quarterly face-to-face interactions
- Anticipate, recognize, and deal effectively with existing or potential conflicts at the individual, group, or situation level
- Bachelor's degree in business, supply chain, logistics or related field
- 5+ years of logistics or supply chain experience
- Establish and maintain healthy working relationships with customers, peers, direct reports, and stakeholder teams
- Experience leveraging problem-solving and data analysis skills to drive high judgement decisions
- Demonstrated ability to work in a fast-paced, ambiguous, deadline-oriented work environment
- Strong presentation and interpersonal skills
- Excellent written and verbal communication skills
- Expert use of MS Office Suite
- Entrepreneurial spirit
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