Senior Operations Manager, Invoicing Support

The opportunity:

At Flexport, we know global trade can move the human race forward. That’s why it’s our mission to make global trade easier for everyone. Flexport today connects more than 10,000 clients across more than 100 countries. Our role is to help businesses of all sizes find the global trade solutions that will empower their success.

The Invoicing team is foundational to this success and in the role of Senior Operations Manager, you will be responsible for building a team of highly motivated operators who in support of a positive customer experience, work backwards from technology and optimization with zero tolerance for inaccuracies.

About the role:

As the Senior Operations Manager, Invoicing, you will join a team full of highly passionate people focused on creating a streamlined end to end invoicing experience. Managing the invoicing operations team will directly impact the client’s experience and the company’s cash flow. This will play a critical part in building out our first Center of Excellence based out of Dallas, Texas. This will be an on-site role, in a brand new office location, where you will have the prime opportunity to be involved in everything from selecting your team to determining the long term support strategy.

You will:

• Foster a positive and collaborative work environment that encourages teamwork and excellence.
• Drive impact: Deliver key business outcomes, in both performance against metrics and gains in efficiency.
• Ensure Operators have the tools they need to be successful. Be in the trenches with them to actively solve problems with the right sense of urgency.
• Lead, scale and manage your team: Hire, mentor, and train a high performing team of operators who go above and beyond in handling the invoicing needs of our customers.
• Measure: be on top of your success metrics for invoicing in a rapidly growing and ambiguous environment and hold your team accountable to results.
• Collaborate cross functionally: Work closely with the Account Management, Product, and Operations teams to ensure an optimal end to end customer experience.

You should have:

• A self-starting attitude with a tolerance for ambiguity, and a willingness to go the extra mile
• Proven track record in developing improving productivity and delighting customers
• 5+ years of people leadership experience
• 5+ years of professional experience in in Supply Chain, Industrial Engineering, Business or Finance
• A Bachelor’s degree, or equivalent experience
• Startup or high growth company experience preferred
• Outstanding written and verbal communication skills and stakeholder management
• Experience in a B2B environment with unique and varied customer needs
• A "compliance first" attitude to keep our regulators happy and enthusiastic about Flexport since we operate in a heavily regulated industry.

About Flexport:

At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make it easy and accessible for everyone. We’re shaping the future of a $8.6T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes - from emerging brands to Fortune 500s - use Flexport technology to move more than $19B of merchandise across 112 countries a year.

The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. At a valuation of $8 billion, we’re experiencing record growth and are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us.

Worried about not having any logistics experience?

Don’t be! Our mission is to make global trade easy for everyone. That’s why it’s important to bring people from diverse backgrounds and experiences together with our industry veterans to help move the global logistics industry forward.

We know this industry is complex. That’s why we invest in education starting day one with Flexport Academy, a one week intensive onboarding program designed specifically to set every new Flexport employee up for success.

At Flexport, our ability to fulfill our mission of making global trade easy for everyone relies on having a diverse, dedicated and engaged workforce. That is why Flexport is committed to creating and nurturing an environment where anyone can be their authentic self. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.

To learn more about what our tech teams have been up to, head to the Engineering Blog.