Senior Network Lan Engineer

Senior Network LAN Engineer is responsible for designing, implementing, monitoring and managing the local area networks and Data center network to ensure maximum uptime for customers. The role is responsible for designing system configurations, documenting and managing the installation of a new networks, and maintaining and upgrading existing systems as necessary. In charge of development projects and maintenance of LAN infrastructures deployed, define technical solutions adapted to entity needs (Datacenter and sites LAN infrastructures) and compliant with the standards defined by GDI Group. Defines operating procedures and enforce group policies.

Operations

• Design or manage the design of network architectures adapted to the needs of the businesses and the datacenters in collaboration with the GDI
• Full project management
• Provide team leadership
• Documentation relative to the technical infrastructures implemented
• Ensure the design and implementation of technical solutions in compliance with “quality of service” (QoS) imperatives.
• Responsible for the compliance of network installations with GDI Group security standards
• Consult team leadership and team development
• Level3 support on incidents
• Manage and/or participate in releasing technical solutions on sites (configuration of switches, wireless access.) datacenters or in entities
• Reporting network operational status by gathering, prioritizing information;
• Fully managing and implementation of projects
• Maximizes network performance by monitoring performance; troubleshooting network problems and outages; scheduling upgrades; collaborating or assisting directing network engineers on network optimization.
• Technology monitoring and define resolution actions
• Establishes networking environment by designing system configuration; directing system installation; defining, documenting, and enforcing system standards.
• Secures network system by establishing and enforcing SG GDI policies; defining and monitoring access.

Customer Relations

• Build sustainable relationships and trust with customer through open and interactive communication.
• Ensure that customer needs are taken into account in line with the strategy defined by GDI Group.
• Resolves service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Measure customer satisfaction and provide reporting.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Follow communication procedures, guidelines and policies.

Technical Documentation

• Manage updates and revisions to technical literature
• Plan, develop, organize, write and edit operational procedures and manuals
• Produce electronic documentation in addition to hard copy manuals
• Responsible for assisting team (Visio Diagrams) and manuals, explain complex information in a clear and concise manner and working with ITS teams to ensure accuracy of detailed descriptions.
• Analyze documents to maintain continuity of style of content

• Bachelor’s degree/college diploma in the field of computer science or 7-10 years’ equivalent work experience.
• Knowledge of Information Technology Infrastructure Library required, a set of detailed practices for IT service management (ITSM) that focuses on aligning IT services with the needs of business.
• 7-10 years’ experience managing and configuring enterprise network infrastructure solutions and equipment.
• Necessary knowledge of Aruba, CISCO (Nexus 5000), routers, switches, firewalls
• Tools: KiwiCatTools, WUG, Netflow, Sflow, Zabbix
• Knowledge of WIFI solutions (Aruba), and systems
• HSRP, Multiple Spanning tree, SNMP, LLDP, CDP
• Expertise in LAN, VLAN & WLAN technologies, VoIP protocols (SIP,IMS), IP routing protocols,
• Ability to travel frequently throughout the US & Canada as needed.

Why work for us?

At Saint-Gobain, our employees have pride in belonging to an organization whose culture is made up of these core values: Trust, Empowerment, & Collaboration. Our company encourages diversity and inclusion in all its forms while our products make the world a more beautiful, safer, and sustainable home.

Saint-Gobain provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Saint-Gobain is an equal opportunity employer of individuals with disabilities and supports the hiring of veterans.

We provide unique options to fit your unique lives! Our Total Rewards Program is customizable to accommodate your needs. Our menu of flexible options includes, but is not limited to:

• LiveWell: Rewarding you for living a healthy lifestyle
• Pet Insurance options: Insurance plan & prescription discount program for your furry friends
• Family Focus & Balance: Parental leave, paid time-off and Employee Assistance Program
• Excellent healthcare options: Medical, vision, prescription & dental
• Financial Security: Competitive 401(k), Company-funded Retirement Accumulation Plan and Employee Stock Purchase Program (PEG)
• Tuition Reimbursement: Continuing education for every season of your career
• PerkSpot: Our exclusive one-stop online discount marketplace
• Employee Recognition Programs