Senior Global Logistics Analyst

Company Overview

With $5 billion in revenue and 3,800+ employees in the U.S., Mexico and Canada, TBC Corporation is a leader in the mobility industry and one of North America’s largest marketers of automotive replacement tires through wholesale and franchise operations. TBC serves wholesale customers in the United States, Canada and Mexico through TBC Brands, NTW, TBC International, and TBC de Mexico. Additionally, TBC responds to the needs of consumers in search of total car care at more than 2,000 franchised tire and automotive service centers under the Big O Tires® and Midas®. TBC is headquartered in Palm Beach Gardens, Florida. TBC markets on a wholesale basis to regional tire chains and distributors serving independent tire dealers throughout the US, Canada, and Mexico. TBC has 20 proprietary brands of tires specializing in passenger, commercial, farm and specialty tires. In 2005, TBC Corp. was purchased by Sumitomo Corporation of America (SCOA). SCOA is the largest subsidiary of Sumitomo Corporation (SC), one of Japan’s major integrated trading and investment business enterprises. In 2018 Michelin, the largest tire manufacturer in Europe, invested in the company which is now a 50:50, privately held joint venture between Sumitomo and Michelin.

Description

The Sr. Global Logistics Analyst facilitates and expedites the flow of shipments to and from various offshore sources to customer locations. Handles all communication with logistics service providers (LSP) and ensures customer expectations and services are performed timely. Leads monthly and weekly product delivery planning with distribution center management. Works with TBC Customers to deliver flawless execution and excellent customer service. Conducts herself/himself professionally and demonstrates self confidence in performing the job.

Job Responsibilities

• Regularly consult with suppliers, carriers and/or DC field support personnel to build and maintain optimal process flow.
• Ensure compliance with company policies and procedures related to management of all import transactions to the U.S., Canada, and Mexico
• Plan and work with LSP to coordinate deliveries for TBC Customer direct shipments, as needed
• Primary point of contact for all inbound receipts from carriers and for scheduling, shipping and receiving appointments.
• Establish and create carrier relationships and partnerships at national port and rail heads. Build key relationships with both drayage providers and customers to ensure TBC Global Logistics is seen as best-in-class service provider.
• Respond timely to email enquiries regarding international logistics
• Provide effective communication, problem resolution and customer satisfaction
• Create, develop, lead and select carrier participants for annual Request for Proposals for Drayage operations.
• Review drayage invoices for approvals (subject to $3500 max/invoice approval) or rejections, approve and maintain rate sheets by providers
• Fully knowledgeable of all operational aspects of TBC Drayage Operations and how the workflow is set up to be as efficient as possible; brings suggestions how to automate and improve processes.
• Process and file carrier claims, as needed
• Leverage current container tracking capabilities to ensure TBC can avoid/mitigate all detention, demurrage, per diem, storage, etc.; Comes up with unique and effective solutions to eliminate these costs.
• Maintaining and updating rate schedules, cost sheets, and other drayage administrative functions, as needed
• Compile LSP performance reporting and coordinate corrective actions with reporting
• Study trends, history reports, and analyze work samples to determine areas to eliminate redundancies and other areas of improvement.

Qualifications

• Minimum 2-4 years logistics/transportation experience or related industry
• Recognize & work to understand challenges or underlying concerns, troubleshoot, & develop effective responses or escalate for resolution with recommendations as appropriate
• Someone who understands the importance of flawless execution, with an appetite for detail and follow up
• Strong understanding of rate reconciliation for drayage shipments; ability to understand accessorial and importance of time sensitive resolution.
• Someone with the ability to integrate technology with business processes for productivity/service gains
• Strong information seeking skills – Curiosity
• Bachelor's degree in Business, Supply Chain, International Trade, or related field
• Strong understanding of how Import Customs process works related to freight/cargo releases, pickup numbers, clearance procedures, Rail/CY operations, etc.
• Financially savvy to ensure carriers are invoicing based on quoted services. Act as decision maker to approve/reject invoices.
• Strong verbal & written communications skills including reporting, meeting facilitation, & presentations
• Strong business and communication skills
• A cross-functional team player with interpersonal skills needed to influence, negotiate, and resolve conflict productively.
• Has a customer-centric vision for top-line growth but cost-focused for bottom-line results
• A change agent and transformer, who can communicate a compelling picture of tomorrow and challenge, motivate and inspire others to action.

Benefits

• Employee assistance program
• Generous paid vacation and paid time off
• Flexible spending account
• Discounted tire and automotive services
• Comprehensive benefits including medical, dental and vision
• And more!
• 401k plan with a company match. Immediate 100% vesting
• Purchase discount program
• Tuition reimbursement
• Company paid life insurance
• Competitive compensation
• Company paid short term disability and employer subsidized long term disability

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