Senior Field Service Technician (Bwfs)

BW Flexible Systems is a global manufacturer of packaging systems that fill and bag thousands of food and non-food products. Our packaging systems are designed and manufactured to maximize the efficiency and lifetime value of our customers’ packaging lines. Our range of machinery includes form-fill-seal, feeding, bag filling and sealing, pouch-making equipment, flow-wrap, reclosable packaging solutions, palletizing, stretch-wrapping and more.
Barry-Wehmiller is a diversified global supplier of engineering consulting and manufacturing technology for the packaging, corrugating, sheeting and paper-converting industries. By blending people-centric leadership with disciplined operational strategies and purpose-driven growth, Barry-Wehmiller has become a $3 billion organization with nearly 12,000 team members united by a common belief: to use the power of business to build a better world.

• Fit and assemble components according to specifications using proper tools and verify conformance of parts.
• Maintain regular, frequent communication with customers to ensure resolution and customer satisfaction.
• Assist with generating and/or updating technical documentation.
• Other responsibilities as assigned.
• Read and analyze assembly and electrical prints/bills of material and order acknowledgement documentation to create the field transition plan.
• Keep up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner, for example ordering repair parts.
• Instruct customer’s team members in the safe operation and maintenance of BWFS products.
• Operate and evaluate customer equipment to maximize performance and improve up time.
• Partner with the customer and recommend value-added services that will help the customer run their business more efficiently.
• Proactively engage with other Field Service team members to ensure they are aware of the status of all issues at all times.
• Assemble, set-up, repair, and operate machine to verify functionality, machine capability, and performance.
• Own customer issues from dispatch, or identification of issue to resolution.
• Communicate information regarding changes made to customer equipment to appropriate internal departments technical documentation updates (manuals, drawings, old program files, documentation, and in-house training program.)
• Provide remote technical service to customers.
• Provide project oversight from equipment installation through performance acceptance.
• Perform system integration and installation of BWFS products and associated OEM equipment to meet customer performance requirements.

• Minimum 5 years’ experience in technical field service or applications engineering.
• Experience interfacing with both internal team members and external customers as part of a solution-based service process.
• Controls and/or PLC experience.
• Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment.
• Experience troubleshooting and responding to customer concerns.
• Experience with Web applications as well as Microsoft suite of products.

• Willingness to learn and adapt to changing environments with ability to deliver results.
• Operates with efficiency and sense of urgency.
• Demonstrated ability to work collaboratively to achieve desired results.
• Analytical thinking with root-cause problem solving ability.
• Excellent written and verbal communication skills.
• Self-motivated, innovative thinker who is results driven and action oriented.
• Demonstrated understanding that customers determine our success.
• Excellent organizational skills with ability to advance multiple projects concurrently.

• Must be able to climb heights, in and out of machines and lift up to 50lbs; able to work in varied customer plant conditions (cold, hot, damp, dusty, high noise level, contact with food and non-food products).
• Must have and maintain a valid Driver’s license with a good driving record.
• Must be willing and able to work additional hours for critical issues and coverage, as necessary.
• Must have common hand tools.
• Must be able to secure a passport and travel when needed, domestic and international.

• Bachelor’s degree in Electrical Engineering, Mechanical Engineering, or related field.

Barry-Wehmiller is an equal opportunity employer. M/F/D/V This organization uses E-Verify.
Applicants may be subject to pre-employment screening which may include drug screening, reference checks, employment verifications, background screening and/or skills assessments. BW Flexible Systems