Senior Enterprise Project Manager

Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes.

Zenoti powers more than 22,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY.

Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte’s 2020 Technology Fast 500™ and unveiling a new brand video. We are also proud to be recognized as a Great Place to Work-CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness.

To learn more about Zenoti visit: https://www.zenoti.com.

What will I be doing?

• Identify significant risks and unknowns, and define and drive resolution plans.
• Drive information sharing, and capturing and disseminating best practices across the Global Services Team.
• Maintain complete documentations and follow organizational processes to ensure successful Implementation of Zenoti products.
• Ensure projects are well-planned, executed efficiently, and delivered with high quality and predictability.
• Independently plan and implement customer onboarding process. Address customer issues and concerns in a timely fashion to ensure customer satisfaction.
• Manage cross­ team dependencies, and coordinate cross-team initiatives and blocking issues.
• From our headquarters in Bellevue, WA, lead multiple Enterprise customer implementation projects for Zenoti systems and solutions
• Manage and maintain project information, including feature definition and scope. Facilitate project reviews with customers.
• Manage project tracking across multiple workstreams, metrics and status reporting across Implementation group through a structured ROB with clear entrance/exit criteria for every milestone.
• Track and ensure release criteria/minimal viable product is delivered with quality.
• Stay up-to-date with product knowledge, business flow, sales process and market dynamic.
• Help with Implementation group resource allocation, delegation and assignments.

What skills do I need?

• Experience in the beauty, wellness, spa, salon or fitness industry is a plus
• Good understanding of MS Excel, MS Office and Google apps, Jira, Basecamp, Smartsheet
• Experience as a Software Developer is a plus
• Strong verbal and written communication, especially in the areas of teamwork, stakeholder management. Ability to influence, negotiate to drive a win-win outcome and facilitate dynamic meetings and discussions.
• Strong technical background and ability to understand complex product functionality, design and technical issues, in order to drive the right priorities, trade-offs and resolutions.
• Experience in implementing cloud SaaS solutions is a plus
• Strong logical, analytical and problem solving skills
• Experience in overseeing multiple complex Enterprise projects involving integrations with multiple systems, with proven track record of on-time and in-scope project completion
• Ability to work in a fast-paced, dynamic start up environment.

Requirements

• PMP or similar certification is a plus
• 8-10 years of Solid project management experience implementing enterprise projects, with at least 4 years of technical project management, leading complex projects for external clients with Integrations to external systems.
• Proven history managing projects for clients, customers, and multiple external stakeholders.
• Ability to travel on short notice up to 20%
• Experience working with remote teams
• Bachelor’s degree in computer science or Equivalent experience
• Extremely well-organized with project information, attention to detail, and exacting quality standards.

Benefits

At Zenoti, we believe that when people feel good, they are able to do great things. We enable our employees to unleash their potential by providing enriching career opportunities and dynamic financial rewards. We foster an enriching culture, supportive and dynamic work environment, and encourage our employees to balance life, work, and wellbeing. We offer all of our employees:

• A competitive base salary, plus bonus
• Flexible work hours
• Medical, dental, and vision coverage
• Paid parental leave
• Programs, classes and activities supporting your physical and mental well being.
• Participation in company 401k plan