Senior Director Business Operations

Below is the :-

• Direct and oversee continuous improvement of multiple systems for critical operations to enable business objectives
• Direct all membership related initiatives including identification of business need, strategy recommendation, project outline, management of deliverables, and ROI
• Direct and oversee health insurance operations programs in multiple service areas including as billing and enrollment, call center, customer service, etc. and related initiatives that impact membership for product lines and health plans. Manage service levels; identify service opportunities, new business implementations and product expansions. Responsible for multiple systems from a business owner standpoint for all membership and channel management services.
• Direct the identification, development, and implementation programs centered on quality and operations excellence
• Develop and monitor service levels to ensure compliance with state, federal, and company metrics and standards
• Establish and maintain working relationships with external sources such as CMS for regulatory and compliance guidance
• Initiate ongoing and special projects including process improvement evaluations and analysis, department business development, ROI analysis, and annual satisfaction initiatives
• Work collaboratively to facilitate the design, development and implementation of policies, procedures and practices related to service operations
• Develop and maintain collaborative relationships with health plans, other business units, IT partners, and oversee trainingand business processes as necessary

QUALIFICATIONS:

• Previous management experience including responsibilities for hiring, training, assigning work and managing performance of staff.
• 10+ years of business operations and systems integration experience for call center, enrollment, billing, payment processing, or similar operations applications.

Our Comprehensive Benefits Package: Flexible work solutions including remote options, hybrid work schedules and dress flexibility, Competitive pay, Paid time off including holidays, Health insurance coverage for you and your dependents, 401(k) and stock purchase plans, Tuition reimbursement and best-in-class training and development.