Senior Director And General Manager, Secaucus

About Us

Rent the Runway (RTR) is transforming the way we get dressed by pioneering the world’s first Closet in the Cloud. Founded in 2009, RTR has disrupted the $2.4 trillion fashion industry by inspiring women with a more joyful, sustainable and financially-savvy way to feel their best every day. As the ultimate destination for circular fashion, the brand now offers infinite points of access to its shared closet via a fully customizable subscription to fashion, one-time rental or ownership. RTR offers designer apparel, accessories and home decor from 700+ brand partners and has built in-house proprietary technology and a one-of-a-kind reverse logistics operation. Under CEO and Co-Founder Jennifer Hyman’s leadership, RTR has been named to CNBC’s “Disruptor 50” five times in ten years, and has been placed on Fast Company’s Most Innovative Companies list multiple times, while Hyman herself has been named to the “TIME 100” most influential people in the world and as one of People magazine’s “Women Changing the World.”

About The Team

The Secaucus Dream Fulfillment Center is home to an impressive team of hard working people who are values-driven, dynamic, fast-paced, and operations obsessed. The team is comprised of about 400 associates and an incredible leadership team to support across Inbound, Outbound, and Inventory Operations. While the team embodies diversity of thought, everyone is focused on delivering a Cinderella Experience to our customers with every shipment.

About The Job

The General Manager is responsible for guiding and developing leadership by motivating, mentoring, and coaching. They are responsible for engaging total building across divisions, departments and shifts to maintain the highest levels of safety, production, cost and quality while ensuring a positive employee experience. As the General Manager, you will be a servant leader: diving in, rolling up your sleeves, supporting the growth and development of the team, and dedication to the success of your team.

What You’ll Do

• Develop and manage effective partnerships throughout all levels of the organization to understand weekly and daily targets and establish and execute clear plans and roadmaps to consistently meet target goals
• Develop and administer operational procedures, precisely executing activities for shipments, handling and disposition of products, and keeping the highest standards of inventory accuracy
• Be able to lead teams through complex problems by breaking down problems into clear and actionable items
• Adapt building layout, equipment, shift schedules, and headcount plans to address growth in volume and changing assortment objectives
• Actively lead with safety, service, quality and cost at the forefront of all decision making
• Be well versed in the order flow process and all systems involved in end to end customer order fulfillment
• Attract and hire top talent--partnering with the People team to develop a strategic vision and talent plan for attracting, hiring and developing talent to meet your org’s talent goals
• Establish and meet KPIs for the entire building
• Responsible for developing and leading a high functioning team that is connected to our company's vision.
• Drive strategic labor planning and forecasting across the building ensuring alignment to variable cost plans
• Create and promote a culture of continuous improvement and empower associates to propose and implement solutions to decrease costs and improve efficiency
• Build strong teams and create programs/plans to improve all metrics across departments

About You

• Experience developing budgets, managing P&L, forecasting staffing needs, analyzing financial/operational data and translate data into actionable information to drive results
• Proven track record of exceptional leadership and employee development
• B.S. degree in business administration, manufacturing, engineering, supply chain or related field; MBA is a plus
• Forward-thinker with sharp analytic skills and the ability to articulate point of view, develop systems/plans, and improve processes across the organization
• Have a positive, “can-do” attitude and excellent interpersonal skills
• 8+ years of related experience working in a retail management, warehouse, fulfillment center or quality assurance capacity

Benefits

At Rent the Runway, we’re committed to the wellbeing of our employees, and aim to create a workplace that fosters both personal and professional growth. Our inclusive benefits include, but are not limited to:

• Paid Sabbatical after 5 years of continuous service - Unplug, recharge, and have some fun!
• Paid Time Off including vacation, paid bereavement, and family sick leave - every employee needs time to take care of themselves and their family.
• Universal Paid Parental Leave for both parents + flexible return to work program - because we know your newest family member(s) deserve your undivided attention.
• 401k match - an investment in your future.
• Exclusive employee subscription and rental discounts - to ensure you experience the magic of renting the runway (and give us valued feedback!).
• Company wide events and outings - our team spirit is no joke - we know how to have fun!
• Comprehensive health, vision, dental, FSA and dependent care from day 1 of employment - Your health comes first and we’ve got you covered.

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