General Manager Jobs

General Manager Aviation

Overseeing operations at MSP Airport and reporting to the Regional Director of Aviation Operations, the General Manager is responsible for managing the daily activities of snow removal in winter months and Environmental Services (mechanical street sweeping and/or catch basin cleaning), when needed, throughout the year. Operations during the Spring and Summer months include broadening customer retention activities, enhancing customer service, exploring new revenue opportunities, recruiting operators/drivers and other members of the base operations team, while promoting a safe and productive work environment and ensuring excellent service to our customers

General Manager Aviation Responsibilities

• Maintains a working knowledge of all operating systems pertaining to the work area.
• Collaborates with Sales on new business opportunities to help bring to contract close.
• Enforces established safety guidelines; promotes a safe workplace.
• Evaluates overall contract service delivery requirements, schedules for deficiencies, develops effective plans and creates recommendations for improvements.
• Illustrates the value of products and services we offer to create growth opportunities.
• Ensures compliance of vendors and contractors providing snow removal service.
• Performs other related duties as assigned by management.
• Maintains accurate records and metrics, audits, as necessary.
• Works with Sales to develop a networking and prospecting plan.
• Replies promptly to customer inquiries for scheduling work, estimate appointment requests.
• Periodic travel either locally or nationally.
• Solves problems for clients by understanding and exceeding their expectations.
• Keeps up to date on overall activities of the team, identifying problem areas and taking corrective actions.
• Provides the work group clear and informative direction through timely feedback.
• Maintains communication with key customers on a regular basis.
• Partners with Outworx support departments to ensure compliance and positive employee experiences.
• Attend Base conferences, meetings and social functions while representing the Outworx brand.
• Provides appropriate job information for all snow removal / equipment and personnel dispatched.
• Reviews, analyzes, modifies, and implements efficient and effective department budgets, P&L statement, processes, policies, and procedures.
• Responds to external customer questions and resolve problems.
• Works closely with the Fleet Department to assess equipment needs according to active contract requirements, creates Fleet work orders for equipment maintenance and repairs.
• Develops, implements, and monitors all aspects of the snow removal / operator program, including safety, recruitment, orientation, training, support, and recognition of operators.

General Manager Aviation Requirements

• Long hours during snow removal operations with 24/7 availability.
• Demonstrated ability to manage priorities and workflow.
• Proven leadership and business acumen skills.
• Regularly required to stand; walk; sit; and talk, hear and see.
• Advanced understanding of basic office applications including Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Regularly/occasionally lift and/or move up to 40 pounds
• Scheduling/Dispatch experience.
• Bachelor’s degree or equivalent work experience in business or related discipline.
• At least 2 years in a people management role.
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
• Proven ability to handle multiple projects and meet deadlines.
• Previous Account Management/Customer Service experience is a plus
• At least 2 years Snow Removal / Construction Experience or equivalent.
• Commitment to excellence and high standards.

Outworx Group and its family of companies is an EEO/AA Employer. All qualified individuals, including minorities, females, veterans, and individuals with disabilities, are encouraged to apply.

This organization participates in E-Verify. For more information on E-Verify, please contact DHS at 888-897-7781 or www.dhs.go/E-Verify.