General Manager Jobs

This is an excellent opportunity to join a team of committed professionals in the home services industry. In this role, you will have the ability to impact our company by leading all of our operations leaders: service, installation, and warehouse. Your skills as a team building leader with a balance of clearly defined expectations, committed to team development, and building a culture of accountability is a winning combination for this opportunity.

We are committed to delivering stellar service to our customers. Our company is driven by excellence in performance, clear communication, investing in our team, and growing our brand.

Responsibilities

• Reach budget goals related to revenue and cost metrics
• Monitor employee engagement levels and know how to promote a healthy work environment
• Ensure sufficient staff levels to meet ongoing customer demand and seasonal spikes
• Set individual goals and KPIs for all staff positions with financial responsibilities, linking back to the established brand goals
• Build a plan for escalating customer complaints that results in quick, favorable resolutions
• Shape company culture by living out core values
• Conduct operations and P&L meetings with key managers to increase productivity levels
• Show employees how their individual contributions matter to the company’s success
• Communicate clearly, show recognition and build rapport with employees
• Monitor customer satisfaction metrics and performance, evaluate performance and coach staff to success
• Manage staff and maintain the highest customer satisfaction and employee engagement levels
• Monitor staff performance to ensure that daily revenue and sold-hour goals are met
• Promote enthusiasm and brand loyalty during daily huddles, team meetings and 1:1’s

Competencies for Success

· Proven track record in operations

· Ability to inspire and lead others to attain company goals.

· Highly organized with exceptional follow-through abilities.

· Strong verbal and written communications.

· Quick, sound decision-making abilities.

· Good presentation and public speaking skills is a plus.

· Ability to build trust and demonstrate empathy.