Unfortunately, this job posting is expired.
Don't worry, we can still help! Below, please find related information to help you with your job search.
Don't worry, we can still help! Below, please find related information to help you with your job search.
Related keywords
- Customer Experience Manager
- Manager Customer Experience
- Customer Experience
- Senior Customer Experience Analyst
- Senior Customer Experience Trainer
- Senior Customer Experience Specialist
- Senior Customer Experience Manager
- Senior Account Manager Marketplace
- Senior Manager Of Customer Experience
- Marketplace Manager
Some similar recruitments
Svp, Customer Experience Jobs
Recruited by Definitive Healthcare 9 months ago
Address Framingham, MA, United States
Senior Manager, Customer Experience
Recruited by DoorDash 9 months ago
Address Boston, MA, United States
Shopper Experience Senior Analyst (Remote)
Recruited by The Clorox Company 9 months ago
Address Boston, MA, United States
Senior Bi Analyst, Customer Experience
Recruited by Toast 10 months ago
Address Boston, MA, United States
Customer Experience Manager Jobs
Recruited by Northeastern University 10 months ago
Address Boston, MA, United States
Customer Experience Specialist Jobs
Recruited by Hingham Institution for Savings 10 months ago
Address Hingham, MA, United States
Customer Experience Manager [Payments]
Recruited by Upwork 10 months ago
Address Massachusetts, United States
Customer Experience Trainer Jobs
Recruited by Evolv Technology 10 months ago
Address Waltham, MA, United States
Manager, Customer Experience Jobs
Recruited by DoorDash 11 months ago
Address Boston, MA, United States
Customer 360 Survey And Experience Manager
Recruited by Upwork 1 year ago
Address Massachusetts, United States
Senior Customer Experience Manager [Marketplace]
Company | Upwork |
Address | Massachusetts, United States |
Employment type | FULL_TIME |
Salary | |
Category | Technology, Information and Internet,Human Resources Services |
Expires | 2023-07-26 |
Posted at | 10 months ago |
Upwork ($UPWK) is the world's work marketplace. We serve everyone from one-person startups to large, Fortune 100 enterprises with a powerful, trust-driven platform that enables companies and talent to work together in new ways that unlock their potential.
- Closed-Loop methodologies: Educate and empower Marketplace teams to close-the-loop with our users, including issue resolution, prevention, and communication
- Data analysis: Dive into data across sources, including our natural language processing vendor, unitQ, to identify themes at scale and get them to the right product owners
- Amplify the Voice of the Customer: passionate advocate who relentlessly ensures our customers are heard throughout the Marketplace business unit
- Systems thinker: zoom out to see the big picture and dive into the details when appropriate
- Strategic agility: digest, analyze and action our customer data to drive change within our Marketplace while maintaining flexibility and focus
- Customer Journey Mapping: employ data and research to create Customer Journey Maps that help stakeholders "see" the gaps and opportunities in our experience today
- Design Capabilities - ability to create or co-create visual models to help bring the objective data from concept (or ideation) to reality, for stronger engagement and understanding
- Group facilitation: facilitate and guide groups to share insights, identify customer issues and opportunities, and engage in co-creation of solutions
- Empathetic storytelling: engage both the head and heart for our marketplace product leaders and teams, providing them the understanding they need to prioritize and accomplish CX goals.
- Design Thinker: Human Centered Design or Design Thinking methodologies to help guide continuity in a cohesive way
- Track CX metrics: Measures results to ensure efforts are driving desired outcomes consistent with brand promise, and supports evolution to drive optimal experience
- Make prioritized and compelling recommendations: Influence product roadmaps through compelling, data-driven storytelling and business cases, using operational, customer and financial data so outputs meet business needs and are strategically aligned.
- Understands and can teach CX methods and tools (ex. NPS, CES, closed-loop systems, journey mapping)
- Certified Customer Experience Professional (CCXP)
- Proven track record driving positive change in a complex environment
- Experience facilitating cross-functional team discussions, including well-developed negotiation skills and ability to provide direction while not having direct authority
- Growth mindset and a curiosity to lean into the latest industry data and best practices
-
Systems Analyst - Excel, Xml, Sql, Scripting
By CyberCoders At Salt Lake City, UT, United States 7 months ago
-
(Senior) Finance & Shared Services Manager
By Catholics For Choice At Washington, DC, United States 7 months ago
-
Paralegal - Probate Administration
By CyberCoders At Miami, FL, United States 7 months ago
-
Account Executive - Automotive Software
By ECW Search At United States 7 months ago
-
Construction Project Coordinator Jobs
By CyberCoders At River Falls, WI, United States 7 months ago