Senior Community Coordinator Jobs

Description

Join Our Team as a Senior Community Coordinator! Are you a dynamic problem solver with a passion for fostering a sense of belonging within a thriving community? Do you excel at coordinating and engaging with diverse groups of individuals, both online and offline? If you're a creative thinker, adept at managing multiple priorities, and have a background in Real Estate, Education, Member or Student Services, we have the perfect role for you!

You will play a pivotal role in shaping our community's success and growth, and your expertise in digital and social media platforms, combined with your outstanding communication skills, will be instrumental in driving engagement and fostering a collaborative atmosphere. You'll be the driving force behind our private Facebook groups, ensuring adherence to company guidelines and maintaining a positive and supportive environment.

Requirements

As a Senior Community Coordinator, you will take charge of community/student engagement in private Facebook groups, overseeing discussions, and ensuring they align with our company's values and goals. You'll ensure weekly Zoom training sessions run smoothly, scheduling and starting the weekly meetings, answering questions in the Zoom chat, and troubleshooting when issues occur. Managing and coordinating the activities of virtual assistants and contracted coaches will be among your key responsibilities.

Collaboration will be at the heart of your role as you work closely with our Brand Director, supporting them in various projects and community objectives. Your in-depth knowledge of our course offerings and programs will be essential in providing specialized support to our community members.

To create an inclusive and supportive atmosphere, you will coordinate with team members to promote student satisfaction and ensure they thrive throughout their journey in the program. Your ability to work independently and manage competing priorities will be key as you handle membership statuses, organize community-wide initiatives, and support our weekly, monthly, and quarterly meetings.

Job Requirements

• Creativity and critical thinking abilities to thrive in our dynamic environment.
• Confidence and expertise in digital and social media platforms.
• Proven experience as a Community Coordinator or a related role.
• A background in Real Estate, Education, Member or Student Services is a plus.
• Excellent verbal and written communication skills for effective engagement.
• Strong time management and organizational skills to juggle multiple priorities and meet deadlines.
• Smart and talented problem solver with a proactive approach to challenges.

Responsibilities

• Collaborate closely with the Brand Director, providing timely support and contributing to new projects and community goals.
• Manage and coordinate virtual assistants and contracted coaches.
• Support weekly, monthly, and quarterly meetings, ensuring all assigned objectives and key performance indicators (KPIs) are met.
• Provide specialized support and knowledge of course offerings, programs, and upsells to community members.
• Offer community-wide coordination and support for students throughout their program journey.
• Work alongside team members to promote student success and satisfaction.
• Undertake additional tasks and responsibilities as necessary to support student success and team growth.
• Coordinate and manage membership in the private Facebook Community.
• Lead and moderate engagement in private Facebook groups, ensuring adherence to company guidelines and fostering a positive community atmosphere.
• Handle membership status, revoking and reinstating members as necessary.
• Plan, coordinate, and attend a minimum of four (4) large weekend workshops/events.
• Maintain clear communication across departments to accomplish tasks and projects effectively.
• Ensure execution of smooth multi-hour Zoom training sessions with Brand Visionaries and industry leaders to drive student success, troubleshooting if issues arise.

Location

This position is based in our Tempe, AZ office Monday through Thursday, and remote on Sundays (negotiable weekday off in lieu of Fridays).

Benefits

• Clean - Drug Free Workplace
• Supportive leadership and team members
• Fun company events!
• Maternity and Paternity leave
• Up to 10% bonus based on performance results to target
• 401(k) Retirement Plan
• Medical, Dental, Vision Plans
• Positive culture that values hard work and relationships
• Generous PTO
• Weekly Pay

New Reach Education supports a diverse workforce and is an Equal Opportunity Employer who does not discriminate against individuals on the basis of race, gender, color, religion, national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. We are a Drug Free Workplace.