Senior Claims Adjuster, Personal Property - Large Loss

Are you looking to use your customer service skills in a role where you can see that you are making a difference in people’s lives? Are you looking for a position that allows you to do meaningful and innovative work in a culture of continuous improvement? If so, this opportunity could be for you!

Liberty Mutual’s Large Loss Claims Property team has an immediate opening for a Personal Property Claims Specialist. As a Claims Specialist, you will manage, investigate and resolve assigned Property Contents claims under general supervision. Responsibilities include: capturing and creating an inventory of damaged/lost contents while on site, working with various vendors and ensuring that quality customer service is provided via face to face and phone interaction. Manages, investigates and resolves assigned Property Contents claims for more complex claims under limited supervision. Compiles and values inventory of high-end damaged/lost contents associated with property claims. Provides policyholders with quality customer service. May assist Claims Representatives with in-person inspection/policyholder contact where necessary.

Training is a critical component to your success and that success starts with reliable attendance. Attendance and active engagement during training is mandatory

**Ideal candidate for this role will reside in the Northern New Jersey/NY, NY/Eastern PA area due to regional travel involved.

Responsibilities:

• Responsible for claims handling personal property losses to include large loss.
• Attends product seminars/shows to build personal property expertise.
• May assist on files handled by Claims Reps with in-person inspection/policyholder contact when needed.
• Works with and may coordinate a number of vendor services such as contractors, emergency repair, cleaning services and various replacement services.
• Performs on-site inventory inspection and specific detail capture (50% minimum on-site) to provide to policyholder for pricing.
• Develops expert list/websites for various product categories.
• May be called upon for catastrophe duty.
• Works in concert with large loss adjuster for scheduling, inventorying, adjustment and relocation assistance.
• Documents the file accordingly.
• Provides insured with policy information to include coverage, limitations, replacement or ACV options.
• Utilizes internet VIA/Insurer's World/vendors for pricing and/or validation.
• Provides quality customer service.

• Knowledge of coverages provided within various homeowner policies.
• Customer service experience preferred
• Good interpersonal, analytical and negotiation skills required
• The capabilities, skills and knowledge required is normally acquired through a Bachelor’s degree or equivalent experience and 3-5 years of directly related experience.
• Strong written and oral communications skills required.
• Experience in interior design, electronics, appliances, antique-collectibles, clothing and furniture retail preferred.
• Ability to obtain proper licensing as required.

At Liberty Mutual, our purpose is to help people embrace today and confidently pursue tomorrow. That's why we provide an environment focused on openness, inclusion, trust and respect. Here, you'll discover our expansive range of roles, and a workplace where we aim to help turn your passion into a rewarding profession.
Liberty Mutual has proudly been recognized as a "Great Place to Work" by Great Place to Work® US for the past several years. We were also selected as one of the "100 Best Places to Work in IT" on IDG's Insider Pro and Computerworld's 2020 list. For many years running, we have been named by Forbes as one of America's Best Employers for Women and one of America's Best Employers for New Graduates as well as one of America's Best Employers for Diversity. To learn more about our commitment to diversity and inclusion please visit: https://jobs.libertymutualgroup.com/diversity-inclusion
We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits
Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.