Senior Beverage Manager - New York New York

Become one of the stars behind the show and become part of the world's most powerful entertainment brands. Our Company has one exciting mission: To Entertain the Human Race.

PRIMARY PURPOSE:

Become one of the stars behind the show and become part of the world’s most powerful entertainment brands. Our Company has one exciting mission: To entertain the human race. The General Manager of Beverage will research and develop new service opportunities to ensure the staff is maximizing revenues by way of consistent, extensive training, and product development knowledge. To ensure consistency and quality service standards are met at all times. All duties are to be performed in accordance with departmental and policies, practices and procedures.

THE DAY TO DAY:

• Reviews ratings with social media outlets like Yelp and Trip Advisor, with Employees and management to learn how to develop a strategy to increase positive ratings.
• Direct Human Resources responsibilities for assigned department(s) to include: creating a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company’s diversity commitment; adherence to the company’s status quo third party representation philosophy; compliance with company policies, legal requirements and collective bargaining agreements
• Manage assigned operational functions within the department consistent with the strategic plan and vision for the department, and the beverage division.
• Responsible for cost controls and necessary reporting requirements, including forecast reports, adherence to budget and Profit & Loss statements, and assisting with other reports as necessary.
• Trains and supervises the operations team to ensure consistency and appropriate level of quality service.
• Maintain a working relationship with the Culinary Union; adherence to the company’s status quo third party representation philosophy; compliance with company policies, legal requirements and collective bargaining agreements.
• Maintains high level of motivation among all Employees by encouraging feedback and participation in decision-making processes.
• Support management and Employees with guest complaints when needed.
• Works with Security on the implementation of the security plan and training the staff to maintain a safe environment for patrons and employees. For example, plans for evacuation and dealing with unruly guests
• Manage the delivery and measurement of guest service within assigned department(s) consistent with the company’s core service standards and brand attributes.
• Provide input into the research, development, evaluation and implementation of new products, services, technology and processes to ensure the company competitive position and in anticipation of changing customer needs within the dynamic hospitality and gaming environment.

A GREAT CANDIDATE WILL HAVE:

• At least 6 years of previous work experience as a General Manager in the hospitality industry; preferably in a high-volume entertainment venue restaurant and/or casino environment.
• High school diploma or equivalent
• Bachelor’s degree or equivalent education and work experience in Food & Beverage