Senior Assistant-Food Services Jobs

Description

Expected Starting Salary Range: 16.27 - 19.32

Starbucks Barista and Cashier Relief

Rotating

The Weekend shift for this position is still 6:00am - 2:30pm

All job flows are subject to change, and any/all employees may be asked to perform additional duties as needed. Your schedule is not guaranteed to be the same every week, so check your schedule weekly.

Daily Expectations

• Arrive to work on time and in complete neatly pressed/unwrinkled uniform, including: Hat or hairnet with all hair properly restrained, clean apron on, and clearly visible ID badge. If you need to wear a long sleeve shirt, it must be solid black or white and must be worn under your uniform shirt. No coats or jackets unless it is a CCHMC logoed jacket.

• Arrive ready to focus on customer's/guest's needs while providing excellent customer service, limiting conversations with coworkers in front of customers/guests.

• Follow CARES Promise behaviors, including: Greet, smile and say thank you - greet every customer with a friendly smile - always using please and thank you in your conversations.

• No personal items in work area. Purses, book bags, fanny packs etc. are not allowed in the work area and cannot be worn or kept at the work station.

• You may have a beverage with a lid UNDER your work station.

• None of the following is allowed...

a. Artificial or painted nails.

b. Facial piercings - may have a tiny nose STUD only - no hoops.

c. Earrings larger than a quarter - they must be under a hairnet

d. Bracelets, watches, fit-bits etc. (Exception is medical bracelet)

e. Gum Chewing

f. Headphones or earbuds

g. Cell phone usage while working

• If you need to leave your work station, you must notify the coordinator or the retail manager on duty. This includes your 30 minute break.

All Cleaning assignments and closing procedures must be completed daily

Responsibilities:

o Arrive in Starbucks Station: Begin brewing Teas and Coffees.

§ While waiting for them to brew, walk out in front of your station, look in as if you are a customer. Is it neat and clean? Would you want to purchase food from this location? If not, FIX IT! J

o Go to cash room and get a bank for the day - verify the funds

o Finish prepping the Starbucks station for opening.

o Open Station promptly at 6:30 and Provide high level of Customer Service:

§ Greet the customers - Provide top quality Customer Service - Limit personal conversations

§ Back up the cashier as needed

• Take their order (mark cup if needed)

• Ask their name for the order

• Manage the cueing of the cups.

§ Production of beverages

• Clean as you go (sweeping, wiping up spills etc.)

• Keep station neat, clean and organized - FREE OF CLUTTER

• Stock your area as supplies run low

• Pass out drinks via customer name not beverage type

§ Keep the pastry case clean -

• Wipe out case daily (more if needed)

• Clean glass front, shelves and top daily (more if needed)

• Keep uncluttered - No supplies piled on top.

o Bag any pastries not sale ready.

§ Stock Bakery Case

• Clean out pastry case and fill with packaged pastries, label date and rotate.

• Display fresh pastries daily rotate and refill as needed.

o Clean up you work area, restock and sign off your register

o If not needed to work the salad bar, work on Cleaning and organizing in your area. Keeping things neat, clean , sanitized and uncluttered.

o Take drawer to cash room - count down drawer and process following all the cashier guidelines.

o Clock out and go home.

Arrive to work on time and in proper neat, clean, uniform with hair properly restrained.

At all times uphold the Core Values of CCHMC

Break time is Rotating with number

Follow all CCHMC policies especially those concerning

o Remember cell phone usage is not allowed while on the clock.

o Earphone usage

o Attendance

o Uniform

o Customer service

Be courteous to your team members:

o Take breaks on time and return on time!

o Do not leave area unless you are on your break, or collecting product needed.

o Please keep emergency bathroom breaks as short as possible.

During Slower Times

• Help your fellow coworkers if you have free time.

Qualifications

EDUCATION/EXPERIENCE

Required:

• 3 - 5 years of work experience in a related job discipline
• High school diploma or equivalent

Preferred:

Unique Skills:

Cincinnati Children's is proud to be an Equal Opportunity Employer that values and treasures Diversity, Equity, and Inclusion. We are committed to creating an environment of dignity and respect for all our employees, patients, and families (EEO/AA).