* Senior Assistant Manager Jobs

Overview

The Senior Assistant Manager supports and executes all aspects of operations and merchandising for their store in partnership with the Store Manager. The Senior Assistant is responsible for driving business results through the effective coaching of the store team. Areas of focus include sales and profit growth, expense control, promotional and merchandising execution, store management and team development, and exceptional customer experience. This role is intended to support the succession planning efforts and company growth and the expectation is that that the Senior Assistant will be willing, ready and able to assume the role of a Store Manager within a 12 month timeframe should one become available.

Responsibilities

• May perform other job duties as needed.
• Educates each customer on current promotions and merchandise assortment to support buying decisions.
• Leads, supports and values Customer Service in both the in store and online shopping experience.
• Supports store opportunities that are consistent with company strategies and takes action to address these opportunities.
• Travel occasionally to the other store locations to support as needed.
• Executes changes in initiatives and direction appropriately and timely in order to drive results.
• Responsible for driving profitable sales, protecting company assets and support of the Company Handbook in support of the Store Manager.
• Builds high performing teams that can accomplish company goals, initiatives, and priorities, and builds and sustains productive relationships across the area or district and the industry.
• Champions and demonstrates a commitment to Kirkland’s Values
• Observes trends and patterns to determine root causes of problems and identify solutions.
• Proactively engages with customers, reads cues and responds appropriately.
• Supports an atmosphere where all team members are held accountable for both individual and team performance.
• Greets every customer with enthusiasm, maintains a positive, can do attitude at all times.
• Communicates clearly and objectively in ways that build commitment and demonstrate support for company initiatives.
• Understands store performance targets and monitors achievement of benchmarks and goals.
• Responsible for networking and recruiting within the market to ensure the store has appropriate staffing levels to support the business and responsible for recommending sound hiring decisions to the Store Manager.
• Makes suggestions to build the customer’s basket that compliments the customer’s choices.
• Supports the company’s branding at all times by treating all customers and co-workers in a respectful and professional manner while supporting a common goal.
• Understands and supports a caring, fun, and engaging work environment for the team and great shopping experience for the customers.
• Uses objective business analysis to evaluate business choices in partnership with the Store Manager.
• Ensures understanding of strategies, change initiatives, business opportunities and communicates them in compelling ways to their store team.

Qualifications

• Proficient in Microsoft Office.
• A valid driver’s license.
• Must be able to ascend/descend a ladder to retrieve and stock products on the shelf or to hang overhead banners/product.
• Must be able to operate a Point of Sale system, registers and hand held devices efficiently and accurately.
• Must be able to constantly move around the store for prolonged periods to greet and assist customers.
• Ability to effectively communicate both written and verbally.
• Frequently positions self to retrieve and stock products in the stock room and sales floor and to place merchandise in bags.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.
• Ability to handle and transport company funds to the bank location designated by Kirkland’s. Transportation of company funds will be conducted in a manner that does not place the funds in a vehicle with any non-Kirkland’s employee.
• Ability to work 40 hours per week, based upon the business needs of the district or area.
• Ability to relocate for a Store Manager position preferred.
• Must be able to frequently move merchandise that is 50 pounds or more to and from the stock room to sales floor.
• Ability to work weekends, holidays and evenings.
• College preferred or 1-3 years of experience in a retail environment.
• Must be able to frequently communicate with the customers in person, electronically, and telephonically.
• Energetic, results oriented and competitive with a drive to succeed.