Senior Access Control Field Technician Role

Groove Technology Solutions creates an experience of familiarity and quality of life for guests in the hospitality industry. With innovative, cost-effective technology, as well as a partnership with DIRECTV, Samsung, AT&T, Telkonet, and Interel. Groove Technology Solutions delivers quality in-room entertainment and technology to the hospitality industry.

We are proud to have been awarded one of the "Fastest growing companies in Utah" by MountainWest Capital Network Utah 100, “Best Companies to Work For in Utah” by Utah Business, and “Top Workplaces” by The Salt Lake Tribune.

What you’ll own

• Provide on-site support for installation technicians from project start to completion.
• Update project notes in CRM as well as project deployment stages.
• Other duties as assigned by Department leadership.
• In this role, you will be responsible for planning, executing, and delivering complex projects related to physical and logical access control systems.
• A daily check-in with the Engineering team for any needs/challenges/direction.
• Daily updates to the Project Manager on status or possible needs for change orders.
• Provide feedback to improve our processes (i.e., building scripts and templates, improving security and quality, improving efficiency, etc.)
• Perform a quality audit on installation to ensure 100% compliance with Groove and industry standards.
• The first line of defense for any technical escalation/needs.
• Ensure all inventory on the BOM for a project is accounted for before it ships out.
• Oversee the installation, testing, and support of access control devices and software, such as card readers, door controllers, CCTV cameras, and access management platforms.
• Provide Technical Support for all projects after the installation.
• Create / Review system designs and Bills of Materials (BOM) for accuracy and completeness.
• Create / Review a Statement of Work (SOW) and prepare Project Plan to execute the SOW.
• Work with internal and external resources to prepare the Installation Team for the execution of the deployment per the Project Plan.
• Write and update manuals on all new equipment and processes.
• Provide feedback to Engineering teams on engineered solutions and any areas of opportunity or refinement.
• Prep, install, configure, and test Access Control systems according to the sold design. (Includes managing accounts, launching/imaging servers, activation of equipment, opening tickets, mediating acquisition of licenses, etc.).

Experience and skills you’ll have

• Experience with smart locks like Salto, Assa Abloy, and Dormakaba is a plus.
• 5+ years of experience in the field installing and configuring Access Control systems that include smart locks, door controllers, smart door readers, credential configuration, and cloud and on-premise systems.
• Estimated 75% nationwide travel is required.
• You should be able to work independently and as part of a team, and handle multiple tasks and deadlines in a fast-paced environment.
• Experience with Access Control PDK, ICT, and Avigilon (Openpath) systems is a plus.
• Experience with Server Configuration is a plus.
• You should be passionate about access control and look forward to joining a dynamic, innovative, and fast-growing team.
• Excellent communication, leadership, and problem-solving skills, as well as a strong knowledge of access control standards and best practices.
• Understanding basic network services such as Ethernet and WiFi, DHCP, IP Addressing, etc.

Perks & Benefits

• Competitive salary
• 401K with an employer match
• Great medical, dental, vision, and even pet insurance
• The generous company provided physical and mental well-being program
• Life insurance, long and short-term disability coverage

Groove is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Groove does not discriminate in employment based upon age, religion, sex, national origin, pregnancy, medical conditions, race, color, disabilities, veteran status, etc