Security Operations Center, Director

Security Operations Center Director

REMOTE

Job Summary

Pondurance is seeking an experienced SOC Director responsible for 24x7 SOC Operations. This role is responsible for the success of the SOC by providing leadership and a continuous improvement approach. You will develop a team environment that promotes excellence, integrity, and professionalism. A culture that works toward the highest standards in security operations while balancing the needs of the business.

This position will also build rapport and provide positive cross-functional collaboration with peer operational leaders of these functions: Technical Account Management, Security Engineering, Health Monitoring, DFIR, and MDR Implementations, as well as Sales, Advisory, Product and Engineering teams.

Responsibilities include:

• Partner with HR to establish training plans to increase skills, and achieve continued career progression.
• Ensure a high degree of customer satisfaction, compliance to Service Level Agreements (SLA), process adherence, and continual process improvement to achieve operational objectives and mitigate threats.
• Responsible for team management, scheduling, overall use of resources and initiation of corrective action where required.
• Creation of reports, dashboards, and metrics for SOC operations.
• Develop and improve processes to strengthen the current operational activities providing hands-on mentorship as needed.
• Drive senior level interactions and improvements with customers.
• Provide oversight in identifying ways to optimize visibility of customer security feeds to the SOC as well as optimizing management of defensive capabilities including, but not limited to, blocking within EDR.
• Continually evaluate automation and platform needs with the SOC team and drive a prioritized list of improvements and requirements with Product Management and Engineering.
• Perform threat management, threat modeling, identify threat vectors and develop use cases for security monitoring.
• Ensure quality oversight for incident identification, assessment, quantification, reporting, communication, mitigation and monitoring.
• Lead and manage the 24x7x365 multi-location Security Operations Center providing technical and management oversight.
• Directly manage SOC Team Leads to proactively identify, prevent and respond to security incidents.

Required Education and Skills:

• Strong knowledge of incident management, problem management and change management best practices.
• Bachelor of Science from accredited institution or equivalent experience
• 5+ years in a leadership role.
• 10+ years of Information Security / Cybersecurity experience.
• 5+ years working in a commercial, multi-tenant security or network operations center.
• Excellent communication skills with ability to brief senior audiences clearly and concisely.

• Maintaining metrics and SLAs.
• Building and maintaining high performance teams.
• SOAR (Swimlane, Demisto, etc.)
• Hold at least one relevant industry certifications (GCIA, GCIH, GCED, CISSP, CISA, CISM, etc.)
• Industry leading EDR tools (SentinelOne, CrowdStrike, Defender)
• Expertise with industry standard frameworks (ISO, NIST, PCI).
• Experience with
• Experience networking and telecommunications integration, design and architecture.
• SIEM tools such as Splunk, ArcSight, RSA, McAfee ePO, etc.

Who you are:

• Passionate about leadership development, coaching and mentoring
• Innovative - you seek out innovations and improvements
• Passionate about cybersecurity
• Business savvy - you understand the balance of running a business and service delivery expenses, seeking to maximize efficiency and effectiveness
• Competitive - you want to win by protecting customers better than the competition
• Gritty - you don’t get discouraged or stressed easily, you embrace challenges

Who we are:

At Pondurance we embrace, educate, and protect people by helping make our world a better and safer place. We believe in inviting good people into our company who are driven to become great!

Every person at Pondurance is encouraged to focus and grow in their individual areas of interest, passion, and career path. We have accessible leaders as Mentors who believe “None of us are as smart as all of us” (R. Pelletier).

We believe everyone has the freedom to be themselves, especially at work and so we embrace, support, and celebrate each other. Each one of us influences our company’s direction through speaking up, you have a voice and we want you to use it.

Do you want to be a part of something different? Do you want to influence real change? Do you want to be part of the solution? Then join us in redefining the security and cyber risk landscape.

What We Offer:

The opportunity to apply your expertise, take on new challenges, and help customers address their biggest security objectives.

An inclusive culture of teamwork that embraces the diversity of our people and communities in which we work.

Some of the corporate benefits (there are more) for full-time employees include:

• Medical, dental, vision, disability, FSA, HSA, life and AD&D insurance, 401(k) Plan.
• Time off: PTO, sick, holiday, & parental leave details are available
• Money: We provide competitive compensation packages based on the market and your overall credentials.

To promote a healthy and safe work community we require background and drug screenings as part of our hiring process. Details of our process will be provided upon request.

We are an equal opportunity employer focused on celebrating diversity and inclusion. We believe that each individual should be treated equally without regard to race, color, identity, national origin, protected veteran status, religion, sex including sexual orientation and gender identity, disability, or any other characteristic protected by law.

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