Security Officer (Overnight) Jobs

Creates guest satisfaction and exceeds expectations by providing the service expectations and standards:

• Ensures that all meeting rooms and exhibit rooms are secured to keep unauthorized persons out of the area and prevent theft
• Takes appropriate action to safeguard guests, employees and the hotel
• Meets with leaders on a regular basis
• Reviews accident investigations to ensure accurate and complete reporting
• Improves safety and security at hotel by communicating hazards with department heads and taking appropriate corrective actions
• Ensures that all employees follow safety rules and procedures
• Monitor all activity and diligently monitor building video surveillance
• Processes all written reports involving security related incidents and customer or employee accidents
• Inspects hotel regularly to observe potential security or safety related problems and takes necessary actions to alleviate them
• Understand written procedures for handling any emergency that would require partial or complete evacuation of the hotel such as fire, severe injuries, power failure, or bomb threats
• Takes corrective action where required to improve safety of work areas
• Logs and delivers all in-house packages and monitors out going deliveries
• Provides a safe and secure environment in the hotel by ensuring proper security methods and procedures are carried out consistently
• Completes daily security log, including pertinent information from the shift
• Maintains hotel key management procedures and ensures that all keys are accountable and only authorized persons have access to keys
• Handles complaints, investigates, and thoroughly reports on: customer or employee injuries, thefts, assaults, lost property, car accidents, loud parties, vandalism, and other guest complaints as necessary
• Maintains responsibility for handling any emergency that would require partial or complete evacuation of the hotel such as fire, severe injuries, power failure, or bomb threats
• Ensures that all hotel entrances and exits are locked and unlocked per hotel policy
• Responds to all emergency situations immediately
• Closes down the different outlets each night as per post orders
• Keeps hotel management promptly and fully informed of all problems or unusual matters of significance
• Checks in and out all vendors to the hotel

Creates 100% guest satisfaction by providing the Radisson experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations

• Gives personal attention, takes personal responsibility, and uses teamwork when providing guest service
• Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
• Performs other duties required to provide the service brand behavior and genuine hospitality
• Listens, apologizes with empathy, finds a solution, and follows through when resolving guest problems
• Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis

Performs other duties as required by Management to provide 100% Guest Satisfaction and genuine hospitality to our Guest

Requirements/Skills

• Ideal candidate will have a minimum of one year security experience
• Strong attention to detail
• Commitment to exceptional guest service
• Associates/Bachelors Degree or equivalent preferred (additional training [e.g. military, law enforcement] and education is highly desirable)
• Demonstrates strong verbal and interpersonal skills
• Works well independently or as part of a team
• Previous work experience should include working in a high-volume environment, as well as, customer-service oriented atmosphere
• Willing to work a flexible schedule including weekends and holidays
• Experience with MS Office applications and Outlook required
• Adhere to the policies and procedures of the hotel

Physical Demands

• See, hear, speak and read and write legibly.
• Be able to reaching with hands and arms, stooping, kneeling, crouching and crawling.
• Must be able to squat, bend, kneel and twist.
• Perform repetitive hand and arm movements.
• Ability to stand for long periods of time.
• Ability to lift, pull, push up to 25 pounds.
• Duties may involve climbing stair and walking inclines or uneven terrain.
• Frequent sitting, standing and walking, which may be required for long periods of times up to 8 hours.