Secretary Ii - 3 Tower - Full Time/Days - Req# 1929684903

Brief Description

Job Objective:

Under the supervision of the Department Director, Assistant Director and/or Charge Nurse competently performs department secretarial tasks as well as various supportive duties.

Essential Duties for Secretary I:

• Operates technical equipment safely and appropriately
• Demonstrates knowledge regarding special needs and behaviors of age specific groups
• Demonstrates proficiency in required age specific competencies.
• Answers telephones in a courteous manner and directs calls appropriately
• Assist in maintenance of safe, comfortable, and therapeutic environment for patients
• Assembles/maintains medical records according to hospital/unit practice
• Provides normal clerical support as needed to support unit functions such as typing, filing, faxing and ordering of department supplies
• Transcribes physician orders accurately
• Transports patients when required
• May assist in completion of unit support record keeping, department reports and/or statistical sheets and department meeting minutes
• Participates in age specific educational and training programs
• High degree of involvement with patients and family members
• Participates actively in the orientation and training of new staff as assigned.
• Maintains department inventories
• Processes patient paperwork and may verify patient charges
• Performs errands when assigned to facilitate unit work flow; i.e. transports specimens to lab, acts as messenger to various departments, etc.
• May be required to maintain department specific certifications
• Orders supply requisitions for a variety of hospital services

Essential Duties for Secretary II:

• Patient scheduling and coordination as required by unit
• Coordinates and oversees special projects as assigned by department director for Secretary I’s
• Handles department reports which may vary in volume and degree of complexity according to department requirements
• Participates in Performance Improvement activities
• Reviews department purchasing charges for accuracy and makes corrections, as needed
• May retrieve, review for accuracy and/or coordinate statistical data to validate the quality of clinical work and patient charges
• Processes and coordinates information for team leader/charge nurse
• Prepare schedule of department secretaries and assist with unit staffing as needed.
• Meets the essential duties of Secretary I
• Logs, audits, and inputs patient charges into hospital wide system. (Duties and projects may vary according to unit/department needs.)
• Coordinates training of Secretary I
• Responsibility for department time and attendance management, staffing sheets and maintenance of department attendance records according to department needs and as assigned

Non-Essential Duties:

• Assists in special projects/assignments.

Skills and Abilities:

• Ability to adhere with AVH Recording of Hours Worked Policy
• Display a willingness to work as a team player
• Ability to maintain the confidentiality of patient, hospital and department information
• Ability to demonstrate knowledge and understanding of Corporate Compliance rules and regulations, complies with duty to report behavior standard, demonstrates understanding of purpose for Corporate Compliance hotline and importance of seeking guidance from a supervisor when in doubt regarding a possible Corporate Compliance issue
• Ability to adhere with AVH Leaves of Absence Policy
• Skill and ability to follow the telephone etiquette/standards
• Ability to adhere to safety rules and regulations
• Ability to learn computer skills within six (6) months of employment
• Knowledge of office practices and procedures normally acquired through six (6) months experience and completion of high school studies in secretarial skills desirable
• Ability to organize work and establish priorities
• Conforms with and supports hospital quality assurance and Improvement guidelines
• Ability to type 20-30 wpm
• Ability to adhere to the department dress code
• Ability to be flexible to meet staffing requirements
• Ability to adhere with AVH Paid Time Off (PlO) Policy
• Ability to function effectively under pressure and meet time parameters
• Conforms to AVH Standards of Excellence
• Safely and effectively uses all equipment necessary to carry out duties
• Ability to adhere to the normal standards of courtesy and conduct as defined under the rules of hospitality at AVH
• Ability to adhere with AVH Absenteeism and Tardiness Policy
• Knowledge of current AVH policies and procedures including legal documents pertinent to unit, use of written resources and forms and the hospital structure and resources
• Ability to communicate effectively while maintaining good working relationships with co workers, managers and other hospital staff
• Ability to expand on own initiative in performance of duties
• Ability to participate effectively in department and hospital staff education
• Ability to interpret and function under hospital and department policies and procedures
• Supports and adheres to the values and mission statement established by the AVH Board of Directors
• Ability to give and support the highest level of patient/customer satisfaction at all times

Required Licenses, Certifications and/or Experience:

• Annual Non-Violent Crisis Intervention Certification - as required by area of care
• Working knowledge of basic medical terminology or ability to successfully complete studies in medical terminology within six (6) months of employment.
• Annual Restraint Certification - as required by area of care
• CPR Certification - as required by area of care

Working Conditions:

Work often performed under demanding, emotional, and physical conditions. Accepts additional workload during times of unexpected circumstances (e.g., high activity, high census; and sudden emergencies).

A detailed description of the physical requirements of this job is maintained in the Occupational Health Department.

Requirements

Required Licenses, Certifications and/or Experience:

• Working knowledge of basic medical terminology or ability to successfully complete studies in medical terminology within six (6) months of employment.
• CPR Certification - as required by area of care
• Annual Non-Violent Crisis Intervention Certification - as required by area of care
• Annual Restraint Certification - as required by area of care