Seasonal (Part-Time) Membership Conversion Specialist- Louisville

Summary
The Seasonal Membership Conversion Specialist is responsible for successfully culminating recruitment efforts by initiating and pursuing communications strategies and protocols needed to convert prospective members (leads) to registered members. The incumbent is responsible for providing the highest level of customer service to all members/customers, both external and internal.
Key Accountabilities

• Provides backup coverage to both the Volunteer Care team and the Membership Development Team.
• Supports implementation of membership recruiting marketing strategies outlined in the council's strategic plan, and/or other council goals primarily through phone and written follow-up contacts with prospective members.
• Maximizes the Participation Catalog by keeping it updated and accurate.
• Optimizes the use of technology including, but not limited to, Salesforce, Office365 and Jabber to support customer service for members.
• Performs other duties as assigned.
• Provides positive, quality service to both internal and external customers.
• Collaborates with cross-functional teams to support the conversion and placement of members in accordance with the established business processes.
• Ensures a growth mindset and a cross functional approach are incorporated to all work to ensure council goals are met.
• Provides support to assigned troops and volunteer leadership for new member recruitment campaign efforts and placement of new members.
• Utilizes the customer relationship management system to support conversion of girls and adults (leads) into members and volunteers in a timely fashion.