Seasonal Adoptions Counselor Jobs

Seasonal Adoptions Counselor
EOE StatementWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
Description
Company:Lollypop Farm, Humane Society of Greater Rochester
Department:Placement/ Shelter
Position:Adoption Counselor
Reports To:Adoptions Manager
Employment Type:Full-time, Seasonal
FLSA Classification:Non-Exempt
Schedule:Varies
Location:Fairport, NY 14450
Overview
Lollypop Farm, the Humane Society of Greater Rochester, has been helping animals and people since 1873. Our organization adopts out around 4,000 animals to new homes each year. The Adoption Counselor's role is to match make available pets with homes looking to expand their families as well counseling adopters through the transition period with their new pet. The ideal candidate would thrive in a fast-paced environment and have excellent customer service skills.
Essential Job Duties

• Provide compassionate care to all animals in the shelter
• Carry out responsibilities in accordance with the company's policies and applicable state/ federal laws
• Perform screened adoptions for animals with specific medical or behavioral needs
• Ensure accuracy of recorded information and process paperwork to adopt animals
• Maintain sanitary conditions for animals and work areas
• Observe all safety rules and regulations for self and others
• Provide overall animal maintenance-supply animals with food and water, clean cages, kennels and litter boxes
• Maintain knowledge of different animal species and be able to troubleshoot common problems and solutions seen in adoptive homes
• Perform adoption follow-up counseling
• Conduct adoption consultations/conversations and show animals
• Perform other duties as requested
• Answer questions about animals and the adoption process
• Exercise patience and tact when working with guests in crisis
• Provide exceptional customer service to guests who are inquiring about adoptions