Bellman (Seasonal) Jobs

Why Work at The Lake House?

Employment at The Lake House offers a beautiful place to work in a fun, team-oriented, professional setting! Advantages of being a Lake House team member include:

• Many Employee Discounts at The Lake House and through LifeMart!
• Company sponsored Community Service and Wellness Events!
• FREE Lunch and/or Dinner during your shift!
• Robust and formalized training program to get you doing what you love as soon as possible!

The Bellman will provide guests with the highest level of service possible while maintaining the standards and reputation of the Hotel. In this position, you will assist the guests with information, luggage, packages, messages, or any other items requested.

Bellman Responsibilities:

• Inform managers of all the exceptional actions of guest service by fellow employees.
• Ensure that luggage delivery, retrieval, and storage are handled expediently and securely.
• Shine shoes as requested by guests.
• Do not discuss room numbers or names with anyone other than authorized hotel employees.
• Have good knowledge of the surrounding area and be able to accurately direct guests throughout the city.
• Have knowledge of all features of every guestroom and be able to describe well.
• Have knowledge of area maps and guide books and have a strong familiarity with them.
• Escort guests to rooms as directed by the front desk or concierge.
• Maintain cleanliness of the lobby and luggage storage room at all times.
• Maintain the luggage carts in excellent condition.
• Ensure that messages, packages, and faxes are delivered in the smoothest, efficient, and quickest manner.
• Use an incident report to record all guest requests and communicate with colleagues on a daily basis.
• At beginning of each shift, meet with the concierge to learn of special guests and group arrivals.
• Handle all guest issues in the most professional, courteous, and responsible manner possible.
• Be familiar with hotel operations/locations and be able to direct guests and answer guest questions of the general facility.
• Use the utmost discretion when discussing guests.
• Recognize guests, develop professional relationships with them, and use their surname as often as is appropriate.
• Ensure that appropriate supplies are available to handle guest needs.
• Be poised in the lobby to assist guests as needed.
• Arrive in the assigned work area on time in full, clean pressed assigned uniform for scheduled shift.
• Required to be able to work varying schedules from time to time. All employees are required to attend all scheduled training and departmental sessions.
• Be able to describe all services offered to guests and the times of service.
• Be familiar with all safety and emergency procedures.
• Perform and complete any and all assigned tasks by management.
• Greet all who approach in a warm, caring manner.
• Handle tasks as directed by concierge and front desk.
• Communicate all concerns to the concierge and front desk using appropriate procedures.

Ability to:

• Work long hours when necessary and be flexible with schedule. Be able to work weekends and nights and holidays as necessary.
• Use good judgment at all times.
• Be outgoing, friendly, and patient even after working long hours.
• Communicate in the primary language in a clear, concise, grammatically correct, pleasant, and sincere manner.
• Understand and practice the policies of the Hotel.
• Understand requests and correctly, creatively, and expediently carry them out.
• Handle multiple requests with poise, accuracy, and timeliness.
• Stand and walk for extended hours.
• Lift, carry and push up to fifty pounds

The Lake House believes in equal opportunity for all and is committed to ensuring all individuals have an opportunity to apply for those positions that they are interested in and qualify for without regard to race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.