Scheduling Manager Jobs

POSITION SUMMARY:

Under the supervision of the Sr. Director – Operational Support & Innovation, PACE Southeast Michigan (SEMI), the Manager - Scheduling is responsible for scheduling ensuring the smooth operation of the Participant Appointment Scheduling Process. In addition to scheduling all Participant Appointment Types, the Manager - Scheduling will focus on issues with Authorizations, EPIC Appointments, unauthorized appointments, and any other customer services issues that may occur.

SPECIFIC DUTIES AND FUNCTIONS:

• Provides orientation, education, and teaching to staff as required to ensure basic competency of application users.
• Acts as liaison between PACE SEMI staff and HFHS IT Helpdesk to resolve complex issues related to computer use, application access, email issues and related problems.
• Oversees department staffing, performance management, and coaching of staff as needed.
• Acts as liaison between PACE SEMI staff and External Scheduling Offices to resolve complex issues related to appointments, authorizations, and related scheduling problems.
• Maintains confidentiality of all participant and employee information in compliance with HIPAA and all other regulatory/legal requirements.
• Completes periodic audits of user access, utilization compliance, and other application-related tasks as assigned.
• Other duties as assigned.
• Completes training in assigned IT Applications used by PACE SEMI to the level of content expert in order to problem-solve daily operational issues encountered by the general user.
• Working with leaders, manage the employee access to designated IT Applications including provision of access, password assignment and reset, and basic troubleshooting.
• Prepares and submits reports of audits; assists with investigations of data errors, access issues, or workflow problems when required.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

• Bachelor’s Degree in Health Information Technology, Health Information Management, Data Management, or related degree;
• Minimum 2 years’ experience in a healthcare office environment using an Electronic Medical Record
• Must have one year of experience with a frail, elderly population

WORK ENVIRONMENT:

• Occasional interaction with participants with risk of exposure to communicable diseases
• Professional office environment

PHYSICAL REQUIREMENTS:

• Must be able to lift up to 15 pounds at a time
• Prolonged periods of sitting at a desk and working on a computer