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Company | Nordstrom |
Address | Denver, CO, United States |
Employment type | FULL_TIME |
Salary | |
Category | Retail |
Expires | 2023-07-19 |
Posted at | 11 months ago |
- Stay current on internal policies and procedures
- Attend weekly and daily staffing review meetings with management and forecast/scheduling analysts
- Communicate effectively with internal and external customers in accordance with the company’s policies, procedures, guidelines and common practices.
- Provide Service Level reporting, performance, and tactical action reporting
- Monitor real-time adherence to schedules for call center associates by Aspect eWFM. Monitor intraday outages, staffing shortages and other unplanned events. Follow standard operation procedures to ensure consistent handling of activities
- Engage with floor managers on any deviations from schedules including lates, leave early, absences, etc.
- Proficient with time management
- Proficient in MS Office
- Ability to plan, prioritize and organize effectively and meet deadlines / detail-oriented
- 2+ years of solid call center experience or 1+ year workforce management experience required
- Ability to work in a team oriented environment including shared workload responsibilities
- Experience working with one or more workforce management systems such as EWFM, IEX strongly desired
- Life Insurance and Disability
- Merchandise Discount and EAP Resources
- Medical/Vision, Dental, Retirement and Paid Time Away
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