Scheduler Jobs

Job Title: Patient Service Representative -Scheduling
Reports to: Scheduling/Chart Prep Manager
Summary: The Patient Service Representative works as a member of the Scheduling Team, reporting the Scheduling/Chart Prep Manager. This role works in a fast-paced call center, scheduling multiple appointments across five sites. Effective communication between departments and exemplary patient care must be maintained. This role also performs a variety of additional tasks including working between multiple computer programs, fielding phone calls to appropriate parties and assisting with both patient and other co-worker needs.
Our Values
As a member of the team at GLMI it is expected that you embody the Great Lakes Way in your daily actions here.
Personalize the Experience

• Take time to listen to and understand others.
• Act on opportunities to go above and beyond.
• Greet with eye contact and share a smile.
• Create a tone of friendliness and warmth in conversations with patients, peers, and associates.
• Demonstrate patience and compassion when interacting with patients, peers, and associates.
• Respectfully interact with patients, peers, and associates at their pace and level.

Own it, Do it

• Follow up on inquiries promptly and accurately.
• Be responsible and efficient with Great Lakes resources (time, scheduling, property, equipment, etc.).
• Do what you say you will do.
• Take personal responsibility for your work area and the quality of your work.
• Communicate clearly, respectfully, and in a timely manner.
• Anticipate and prevent potential problems.

Perform as One Team

• Speak positively about Great Lakes, team members, and patients.
• Practice blameless problem solving, assuming the positive intentions of others.
• Be flexible and embrace changes with a positive attitude.
• Recognize and share successes of the Great Lakes Way in action.
• Demonstrate respect and attentiveness to team members when communicating.
• Proactively offer to help others.
• Contribute to a fun, energetic, and positive work environment.

Strive for Excellence

• Share information, knowledge, and expertise.
• Look for and act on opportunities for continuous improvement.
• Be relentless about acting on opportunities to learn and improve.
• Ask for, accept, and use feedback.

Duties And Responsibilities Include The Following

• Enter notes or special instructions needed for scheduling within the patient's chart.
• Log into the phone queue at the beginning of shift and logging out at the end of scheduled shift. Indicating within the phone app throughout your shift if you are available or away from your desk.
• Acquire necessary medical records and documents for patient charts by communicating via telephone, facsimile or in person with other office locations or office personnel.
• Confirms patient's insurance provider and obtains Authorization number from whomever is scheduling or communicates need for prior authorization to appropriate parties as needed.
• Fulfilling requests to schedule exams from physician offices and patients. Schedules the exam according to the availability of the various departments.
• Triaging and assigning prescriptions, authorizations, doctors notes, etc. to the patient's exams from our fax tank.
• Answer multi-line telephone system, take accurate messages, screen and direct telephone calls to the appropriate person in an efficient manner.
• Provides accurate, detailed information to patients regarding test preparations, time of patients scheduled arrival, and any other directional information needed.
• Receiving inbound and making outbound phone calls.
• Checking voicemails and handling appropriately.

Necessary Skills

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Strong customer service skills and diplomacy
• Experience in radiology or medical terminology preferred
• Strong oral communication skills including both phone and in person
• Problem solving skills
• Strong computer skills including use of information systems and Google based programs
• Ability to perform each duty as listed above

Qualifications

• Critical thinking skills and a positive attitude are essential.
• Experience in customer service is desirable.
• Must be thorough and able to follow detailed instructions.
• Must be highly skilled in verbal communications, problem solving, prioritization and organization.
• Ability to work in a fast-paced environment with accuracy while scheduling multiple exams is required.

Physical And Mental Requirements

• Ability to listen and communicate with patients face to face or over the phone
• Will be required to read, write, work in a fast-paced office setting
• Must have mental and physical capabilities to perform all tasks listed above
• Ability to make decisions and think quickly
• Sitting, Standing, keyboard use for long periods of time
• May be asked to lift up to 25 pounds

Job Posted by ApplicantPro