Scheduler, Centralized Scheduling, 9:30A-6P

Responsibilities

The Centralized Scheduler schedules all outpatient diagnostic testing, interventional radiology procedures and cath lab procedures for all adult Norton Healthcare facilities. The Centralized Scheduler also schedules all outpatient diagnostic testing, interventional radiology procedures and sedation for testing as needed for all pediatric Norton Healthcare facilities. The Centralized Scheduler instructs doctors office and/or patients regarding pre-procedure clinical preparations, as required, and obtains demographic and insurance coverage information.The Centralized Scheduler will handle a large volume of requests to schedule appointments via incoming phone calls and an Epic work queue. The Centralized Scheduler is many times the first point of contact and must possess strong telephone communication and computer skills, problem-solving abilities, and demonstrates the highest level of customer service for all patients, providers, and other team members.

• This position has the opportunity to work from home. You may be asked to complete training at a Norton Healthcare facility or be able to come to a Norton Healthcare facility for business purposes. Employees in this role must reside in Kentucky or Indiana**

Qualifications

Required:

• One year scheduling tests and procedures in a hospital or physician office setting. Understanding of medical terminology, knowledge of clinical procedures and ICD-10 codes.

Desired:

• High School Diploma or GED