Clinical Healthcare Scheduler(Evenings And Weekends)

Clinical Healthcare Scheduler

Job Summary:

The Clinical Healthcare Scheduler acts as a liaison and facilitator between MindCare Treatment teams and partners sites, and is responsible for scheduling, assisting with and coordinating clinical activities, appointments, information exchange, and consultations across sites and physicians through the use of telemedicine technology. As part of a multi-disciplinary team, the Clinical Healthcare Scheduler helps to ensure that high quality telemedicine services are delivered and properly documented in according to company policy and partner site requirements.

Duties/Responsibilities:

• Manage and coordinate the schedule and appointments, including pre-appointment chart prep and delivery of final encounter notes and supporting documents to customer
• Operate video conferencing equipment, telemedical and EMR systems
• Assist client sites with scheduling to utilize clinical time most efficiently and effectively and communicate changes in provider availability immediately
• Assist sites with patient selection and informed consent
• Administer screening tools to patients
• Follow appropriate billing and documentation procedures
• Work closely with physicians and client staff to ensure the timely and accurate reporting of medical records, schedules, billing, utilization, and outcomes
• Performs other duties as required
• Facilitate safe and effective clinical consultations
• Conduct and log customer satisfaction check as required

Required Skills/Abilities:

• Understanding of and commitment to appropriate protection of confidential patient information
• Strong organizational skills and the ability to work on a deadline
• Ability to work as a part of a team
• High integrity with excellent problem-solving abilities
• Excellent verbal communication skills with an emphasis on customer service
• Ability to work independently with minimal supervision
• Excellent written communication and documentation skills
• Ability to work flexible hours as required to meet facility and patient needs
• Ability to operate a personal computer and proficient with Microsoft Office Suite and medical office software, including electric medical record software

Education and Experience:

• Experience with telehealth technology, including video teleconference technology
• Knowledge of psychiatric medicines and acute psychiatric service line strongly preferred
• 2+ years experience in practice administration, including scheduling, record keeping, billing, etc.
• 3 to 5+ years of experience within a behavioral health facility or practice focused on psychiatric/mental health treatment, or equivalent
• Licensed Practical Nurse (LPN)