Salesforce Administrator Rapidscale Jobs

As Senior Salesforce Administrator, you'll play a vital role at RapidScale. We seek a proactive individual who can help us continually improve and enhance our Salesforce platform, gather requirements and feedback, design scalable best practice solutions, and manage the product roadmap. Our Salesforce user experience is of great importance to us; therefore, the Senior Systems Engineer - Salesforce should enjoy all aspects of user management, including support tickets, training, and designing solutions with user satisfaction a priority.
We are looking for someone with a deep understanding of the Salesforce platform who can understand our current setup and business objectives to identify improvement areas quickly. The Senior Systems Engineer - Salesforce should be comfortable with change management and governance and communicate, prioritize, and manage all aspects of a Salesforce project. The ideal candidate will be happy liaising with stakeholders at all levels, with the ability to translate technical information into layman's terms, clearly explaining design options and their potential impact.
THIS IS A VARIED BUSINESS-FACING ROLE WITH THE FOLLOWING RESPONSIBILITIES:

• All aspects of user and license management, including roles, profiles, permissions, public groups, OWD, sharing rules

• Salesforce configuration changes, including (but not limited to): Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards, and reports

• Understanding of basic triggers/Apex code knowledge

• Sandbox environment management

• DevOps/release management experience

• Identify and gather requirements, translating them into best practice, scalable solutions focusing on exceptional user experience.

• Identify unused or underutilized platform features.

• Collaborate on a platform roadmap and define priorities, liaising with stakeholders.

• Own the communication of any platform changes to end users and stakeholders.

• Data management to improve Salesforce data quality, implementing rules and automation as needed.

• Proactive system maintenance, including Security Reviews, Release Updates, Health Check, and Optimizer

• User support tickets

• Monitor and improve user adoption.

• New user and ongoing user training

• Technical documentation

• Management of integrated applications and third-party suppliers, including DocuSign, Zuora, TalkDesk, Pardot, D&B Hoovers, LinkedIn Sales Navigator

QUALIFICATIONS AND BACKGROUND
REQUIRED:

• Strong Salesforce product knowledge and at least 5+ years' of Salesforce Administration hands-on experience with Sales Cloud and Service Cloud

• Certified Salesforce Administrator

• Additional Salesforce certifications e.g., Advanced Administrator, Platform App Builder

DESIRABLE:

• Bachelor's/Postgraduate degree or professional qualification

KNOWLEDGE, SKILLS, AND ABILITIES
REQUIRED:

• A proactive attitude to platform enhancements

• Designing scalable, best-practice solutions

• Excellent relationship-building skills

• Ability to liaise with stakeholders at all levels

• Translating requirements into technical solutions

• Experience in change management and governance

• Training end users and key stakeholders

• Technical documentation

• Available and responsive to questions

• Experience implementing Salesforce configuration changes

• DevOps/release management experience

DESIRABLE:

• Understanding of basic triggers/Apex code knowledge

• Demonstrates continued personal/professional development

• Active in the Salesforce community

About Cox Communications
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