Salesforce Administrator Jobs

LevelUp is seeking a Salesforce Administrator to improve and enhance our Salesforce platform, gathering requirements and feedback, designing best practice solutions, and managing the roadmap. including optimization of existing tools and roadmap planning. This role will be responsible for managing the operational support, maintenance, and enhancements of Salesforce and associated integrated applications, with a focus on Service Cloud and Experience Cloud.

JOB DUTIES:

• Review, maintain and improve all current security settings to ensure the highest level of customer protection.
• Data management to improve Salesforce data quality, implementing rules and automation as needed
• All aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules
• Identify un-used or under-utilized features and add-ons to maximize platform value.
• Sandbox environment management and control
• Proactive system maintenance including Security Reviews, Release Updates, Health Check, and Optimizer
• Salesforce configuration changes, including, flows, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, applications, actions, custom settings, mobile administration, dashboards, and reports
• Ensure all system changes meet business requirements and proper documentation is provided for education and compliance.
• Assist with the creation and maintenance of a change management/governance methodology (i.e., release cadence, sprints, or other) to ensure deadline delivery.

QUALIFICATIONS:

• Demonstrated competency with Sales Intelligence/Business Intelligence (BI) software, e.g., Tableau, Power BI
• 5+ years Salesforce administration experience
• Experience with Sales Cloud, Service Cloud and Experience Cloud (Community)
• 2+ years hands-on experience with Service Cloud and Experience Cloud (Communities)
• Certified Salesforce Administrator

Please apply if interested!