Sales Support Specialist Jobs

What You’ll Do

The Sales Support Specialist supports the sales team in executing the important behind-the-scenes administrative functions that keep the venue functioning efficiently. Without this critical role, our efforts to provide best-in-class service with hospitality for our Guests would be impossible.

Sales Support Specialists must be great multi-taskers, great communicators and great team players. They are responsible for supporting the sales team in a variety of ways including management of inbound calls and emails, assigning leads into rotation, completing administrative duties as outlined by the Manager of Sales & Community Engagement, keeping the office organized and clean as well as other miscellaneous tasks that may be necessary to support the event sales processes.

Topgolf participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

How You’ll Do It

• Create, manage and confirm Event bookings & Platinum Memberships using Delphi sales system including the documentation of all prospect and event client communication.
• Qualify and distribute all leads. (Phone leads, web leads, walk in leads).
• Follow phone guidelines identified in the phone shop report.
• Answer phones within 3 rings.
• Process final event payments.
• Track all payments and email receipts to clients.
• Contribute to overall venue sales team revenue goals by meeting or exceeding personal sales quotas as assigned by Manager of Sales & Community Engagement in advance on a monthly (period), quarterly and annual basis. 
• • Answer phones within 3 rings.
  • Ensure that Topgolf service standards are being met and the phone is being answered with a positive attitude.
  • Qualify and distribute all leads. (Phone leads, web leads, walk in leads).
  • Follow phone guidelines identified in the phone shop report.
  • Make event packets and event playing cards.
  • Process final event payments.
  • Process initial event deposits.
  • Track all payments and email receipts to clients.
  • Complete event checkouts.
  • File all paperwork in designated locations as to ensure paperwork can be found when needed.
  • Ensure there are always a minimum of 25 site packets available.
  • Relay any discrepancies between agreements and payments to owning Event Sales Manager or Event Sales Consultant.
  • Identify any discrepancies between events schedule and event packets and relay to owning Event Sales Manager or Event Sales Consultant and the Director of Sales.
  • Print BEO’s for the kitchen team for the following week’s events and for the sales team for the BEO meetings.
  • Make sure there are always a minimum of 20 thank you cards available.
  • Be an example of our core values daily and hold yourself accountable to Topgolf standards.
  • Proactively identify ways to improve the office processes and elevate team excellence.

   
  

  Sales responsibilities:
  

  • Contribute to overall venue sales team revenue goals by meeting or exceeding personal sales quotas as assigned by Manager of Sales & Community Engagement in advance on a monthly (period), quarterly and annual basis. 
  • Foster Guest relationships through ongoing communication with contacts to ensure repeat business and referrals.
  • Manage all assigned leads with the utmost sense of urgency and in accordance with the company’s lead response time Standards.
  • Create, manage and confirm Event bookings & Platinum Memberships using Delphi sales system including the documentation of all prospect and event client communication.
  • Participate in all daily and weekly Sales Team meetings as well as bi-weekly 1-on-1’s with Manager of Sales & Community Engagement.
• Complete event checkouts.
• Make sure there are always a minimum of 20 thank you cards available.
• File all paperwork in designated locations as to ensure paperwork can be found when needed.
• Relay any discrepancies between agreements and payments to owning Event Sales Manager or Event Sales Consultant.
• Ensure that Topgolf service standards are being met and the phone is being answered with a positive attitude.
• Ensure there are always a minimum of 25 site packets available.
• Proactively identify ways to improve the office processes and elevate team excellence.
• Process initial event deposits.
• Be an example of our core values daily and hold yourself accountable to Topgolf standards.
• Foster Guest relationships through ongoing communication with contacts to ensure repeat business and referrals.
• Participate in all daily and weekly Sales Team meetings as well as bi-weekly 1-on-1’s with Manager of Sales & Community Engagement.
• Print BEO’s for the kitchen team for the following week’s events and for the sales team for the BEO meetings.
• Identify any discrepancies between events schedule and event packets and relay to owning Event Sales Manager or Event Sales Consultant and the Director of Sales.
• Manage all assigned leads with the utmost sense of urgency and in accordance with the company’s lead response time Standards.
• Make event packets and event playing cards.

What We’re Looking For

• High school diploma or equivalent
• Excellent communication, prioritization, time-management and organization skills
• Proficiency in MS Office products (Word, Excel, Outlook)
• Availability to work varied shifts, including evenings, weekends and holidays
• Guest facing experience
• Clerical experience is preferred
• Energy and enthusiasm
• A high level of self-awareness, receptivity to change and integrity
• Ability to work on a team

Topgolf is a global sports and entertainment community and is committed to equal opportunity and is firmly committed to preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information and veteran status) in its application and hiring processes and in its employment decisions. As an affirmative action employer, Topgolf also takes steps to prevent retaliation and to create a respectful, equitable and inclusive environment for our Guests, Associates, business partners, vendors, and the communities we serve.