Sales Support Specialist Jobs

Sales Support Specialist

Position Overview

The Sales Support Specialist is a key support role for the Sales and Customer Service team. This role will report directly to the Vice President, Sales and Customer Service and will be a resource for ongoing data management in Salesforce.com and overall sales support.

Position Responsibilities

Salesforce.com duties:

• Work closely with IT resources in Germany to update and maintain Salesforce.com, including fields, templates, and new account onboarding.
• Employ CRM industry best practices for implementation, integration, onboarding, user adoption, and ongoing maintenance/optimization to bring value to sales and customer service teams and drive process improvement.
• Ongoing data management in Salesforce.com.
• Build and maintain customer contact lists/database resident within Salesforce.com.
• Serve as a Salesforce.com resource and subject matter expert for the organization.
• Assist Sales Managers with account data integrity in both ERP and CRM systems.

Sales Support duties:

• Assist with presentation development and updates.
• Provide support for the entire Sales and Customer Service team.
• Assist with sales, commission, and rebate reporting and analysis.
• Provide project support.
• Engage in customer interaction and correspondence as an extension of the Sales and Customer Service team.

Additional duties:

• Assist with systems, reporting, and process training and onboarding for Sales and Customer Service roles.
• Act as liaison with accounting team to resolve customer invoicing, payment, and rebate issues.
• Other duties as assigned

Position Requirements

Knowledge

• 3-5 years of successful experience in sales administration, operations, and/or support.
• Strong business acumen.
• Highly proficient in Microsoft Office products; SAP or other comparable ERP proficiency a plus.
• Bachelor’s Degree or equivalent experience.
• Salesforce.com or other comparable CRM experience a strong plus.

Skills

• Detail oriented with strong problem-solving skills.
• Ability and confidence to communicate at all levels, internally and externally in a professional manner by phone, email, and face to face contact.
• Excellent organizational and time management skills.
• Ability to work under deadline pressure.
• Excellent follow up.
• Excellent written and verbal communication skills.

Personal Attributes

• Results oriented, self-motivated, and has the ability to meet all deadlines.
• Positive, energetic attitude.
• Sense of urgency mindset with an assertive “let’s get it done” attitude.
• Customer oriented.
• Strong interpersonal skills and ability to work well with teams.
• Dynamic friendly personality.

Company Values:

Knowledge:

• Innovate; take initiative and be curious. Learn from mistakes.
• Improvement is GREAT. Change is GREAT. Wanting to be better is GREAT.
• Continue to develop our skills; challenge ourselves and others to achieve possibilities.

Teamwork:

• Our cooperation and communication is characterized by kindness, openness, honesty, and valuing each other’s contributions.
• We are all role models and lead by good example.
• First and foremost, we are a team. Our competition is outside these walls.

Loyalty:

• Keep commitments; say what you will do, and do what you say.
• Demonstrate reliability, responsibility, and ownership – not just through words, but through actions.
• Trust each other and continue to earn that trust every day.

Passion:

• Embrace sustainable initiatives and give back to the community.
• Take pride in our product, our company, and our people.
• Strive to achieve consistently superior quality, service, performance, productivity, efficiency, and effectiveness.