Sales Support Manager Jobs

United States

This is an exciting opportunity to join Mack Trucks Sales and Commercial Operations team!

In this position, you will report to the Director of Sales Operations and work closely with the NA Mack Trucks Commercial Organization by facilitating new truck sales and delivery.

We are looking for a well-rounded and engaged individual who will build an excellent working relationship and will liaise internally with the Sales Team, Production, Logistics, Billing, Controlling, Legal and interact externally with dealers, vendors/bodybuilders and, most important, with Mack customers!

Main Activities and Responsibilities:

Manage and track vehicles through the complete sales process (quote preparation, order, production, logistics, body order and installation, pre-inspection, invoice, dealers/vendors payment, warranty registration and final delivery). In order to do so you will:

• Support the sales team with reports, administrative tasks (onboarding, presentations, event organization, SharePoint creation/maintenance and documentation compliance) and ad-hoc duties/projects as assigned.
• Prepare requested documentation to participate in truck RFQs/bids
• Update internal sales systems, Excel files and SharePoint
• Navigate customer systems/websites
• Retail trucks and perform changes in the internal retail/warranty system
• Update shipping to modification centers, body companies, dealers and/or customers
• Identify and recommend sales system and process improvements
• Request/provide additional documents (E.g., certificates, proforma invoices, DMV forms, etc.)
• Provide accurate vehicle status reports
• Track orders in internal systems
• Be in charge of corporate demo vehicles from their request to final sale, including all legal documentation (forms, lease agreements, titles, decals, taxes, apportion renewals, etc.).
• Request quotes from vendors/bodybuilders
• Place orders to vendors/bodybuilders and enter goods receipts in internal systems
• Process credits and invoices

Who are you?

• You have minimum 5 years of customer facing experience and at least 3 years of experience in the Volvo Group. You have solid commercial vehicle business understanding and you have basic knowledge of the Mack products.
• Working knowledge of the following internal systems is preferred: OM, Copilot, Vehicle Tracker, EBD, Vehicle Inquiry, Geofence and VDA.
• You hold a Bachelor’s Degree in Business Administration or similar and you have great computer skills, especially with Microsoft applications: Outlook, SharePoint, Teams, PowerPoint, Word, Excel and basic Power BI (extracting reports).

To be the perfect match for this role, your critical competencies will include:

• Responsibility
• Communication
• Collaboration
• Organizational (detail oriented)
• Time management and prioritization
• Customer focus
• Flexibility to work in a high paced and changing environment
• Continuous improvement
• Commercial awareness
• Problem solving
• Analytical thinking
• Interpersonal relations

Other Requirements:

• Occasional travel
• Flexibility in work hours may be required

We believe in the importance of diversity and inclusiveness to make us a stronger and better organization. The motivation and passion to support our customers set us apart from others that want to be like us. Our company culture is how we interact with each other, with our customers and society as a whole. It is the foundation on which everything else is built. We embrace new ideas and constantly challenge the status quo – innovation is driven by a willingness to change to stay ahead and find smart ways to create new solutions.
Our technology sets the standard – our people make the difference all day every day.

Founded in 1900, Mack Trucks is an iconic brand that embodies the American spirit: pioneering, hard-working, authentic and ambitious. Mack trucks are recognized around the world as “The American Truck You Can Count On,” thanks to our durable, reliable and application-driven vehicles that get the job done. With Mack Trucks you will be part of a global and diverse team. We work with passion, we trust each other and we embrace change to stay ahead. We make our customers win.

Mack is part of the Volvo Group, one of the world’s leading manufacturers of trucks, buses, construction equipment and marine and industrial engines under the leading brands Volvo, Renault Trucks, Mack, Eicher, SDLG, Terex Trucks, Prevost, Nova Bus and Volvo Penta.

141188BR

Mack Trucks

North Carolina

Greensboro

Regular

Occasional Travel

Sales

12-Jun-2023