Sales & Marketing - Sales Counselor

Luxury Senior Living Communities

In Coral Gables, Kendall & Homestead

Is looking for

Sales Counselor

for its

Palace Gardens

A 200-bed Assisted Living & Memory Care Community

3100 NE 8 Street, Homestead

(Across the Street from Baptist Homestead Hospital)

Winner of Silver award for

Best Assisted Living & Memory Care on the Boards

by the National Association of Homebuilders 55+, 2016

The #1 Priority of this position is…

Achieve sales goals on a monthly basis! Keep a high Census in the Community by responding to inquiries and making follow-up calls. No “Cold Calling”

The Palace offers a variety of services to better the lives of our residents. The Sales Counselor must understand these services thoroughly to best meet customers’ needs.

Essential Duties & Responsibilities

• Take incoming calls from prospects inquiring about the community.

• Provide tours to inquiries who physically come to the community for information.

• Understand customer needs and offer solutions to meet their needs.

• Conduct follow up calls to inquiries & tours.

• Responsible for the admission process; completing all paperwork, arranging transportation when necessary, and making staff aware of new resident’s special needs & requests.

• Attend support groups, community marketing & networking events and conduct presentations to educate the outside community of Palace services.

• Participate in Sales Counselors’ on Duty on a rotating basis.

Qualifications

• 3+ years in direct sales, preferably in the Senior Living industry.

• Computer literate.

• Clear, convincing communication skills. Have patience and ability to speak clearly with the elderly.

• Ability to build strong relationships with customers, residents and family members.

• Strong public speaking skills with small and large groups.

• Minimum Bachelor’s degree or related experience preferred.

• Bilingual (English/Spanish) preferred.

The Ideal Candidate

• Have previous experience in making judgments and decisions; organized, detail oriented, accurate, thorough, personable, patient and flexible.

• High level of active listening with the ability to process the information, leading to creative follow up and relationship building.

• Self-motivated with a competitive spirit, a strong work ethic and the ability to work independently AND as a team member.

• High integrity.

• High level of energy.

• Able to work flexible hours, including evenings, weekends, holidays & emergencies.