Sales Manager Jobs

Principle Responsibilities & Position Purpose:
To maximize customer satisfaction and the overall profitability of the hotel by directing the revenue generating activities in accordance with the Business Plan and Monthly Action Plan Calendar. Coordinates service activities related to the sales function in accordance with the standards of the hotel and brand. Responsible for revenue production for the hotel, meeting or exceeding planned revenue objectives for occupancy and average daily rate (ADR). Manages all areas of sales according to company standards of operations to achieve a professional rapport within the local business, community, and clients.
Pre-Requisites (Requirements):

• Minimum requirement is Associate degree. Four-year College or Hospitality degree is preferred, and/or equivalent work experience.
• 1+ years of experience in sales at a branded hotel preferred
• Brand certification programs are preferred
• Must have excellent attendance and be punctual
• Must display professionalism and have characteristics of honesty and trustworthiness

Work Environment & Context:

• Must be able to perform major life activities: standing, lifting, bending, learning, reading, concentrating, thinking, and communicating
• Work schedule varies and may include occasionally working on holidays, weekends, and evenings. Long hours sometimes required
• Must be able to sit or stand for eight hours, bend, stretch, and reach
• Must be able to push or pull 60 pounds and lift and/or carry 30 pounds

Required Knowledge, Skills, and Abilities:
Knowledgeable in:

• Be able to answer inquires of local shopping, dining, entertainment, and travel directions
• Phone etiquette and answering procedures
• Daily hotel operations, check daily events, bulletin boards, and be up to date on changes, new procedures, and events
• Entire property, staff services, hours of operation, type of rooms, locations, rates, and discounts
• Manager on Duty functions when necessary or as scheduled

Skills:

• Understand financial information and data, and basic arithmetic function. Must be able to work well in stressful, high-pressure situations including the ability to handle guest complaints and disputes and resolve them to satisfactory results.
• Prioritize departmental functions to meet due dates and deadlines.
• Computer literate to thoroughly operate property management system, Sales Tracking Software (SalesPro), -Proficient in Microsoft Office Products: Word, Excel, PowerPoint

Abilities:

• Communicate with guests, co-workers, receiving and transmitting mail, phone and written messages and relay pertinent information using log books
• Assist with guest issues with professionalism maintaining hospitable attitude.
• Assimilate complex information, data, etc, from disparate sources and consider adjust or modify to meet the constraints of a particular need.
• Create new business, and expand existing business via cold calls, site visits, telephone prospecting and marketing, blitzes, internet and other avenues.
• Manage time effectively
• Multi task, detail oriented, remain service centric