Sales / Customer Service Jobs

Application Deadline: 5 May 2023

Department: Sales

Employment Type: Full Time

Location: Orlando

Compensation: $18.00 / hour

Description

Tropical Foods is a second-generation family owned business. We start by sourcing the highest quality ingredients and then create snacks and mixes bursting with the bold flavors you love. With more than 3,000 snacks in our product line, Tropical Foods is the ideal snack partner for your business. Tropical Foods has sales and distribution offices in Orlando, Atlanta, Washington DC, Dallas and Charlotte, NC.

Are you motivated, outgoing, and have excellent computer skills? If so, we have a great opportunity for you! We are offering hourly pay, benefits, sign on bonus, as well as a chance to earn more through our spiff and incentive programs.
Hours: 8:00am - 5:00pm Monday- Friday.
Come join the Tropical team!
The Inside Sales Associate supports the Territory Managers within a designated territory (when applicable), sells products and services to businesses or individuals over the telephone.
BONUS

• Can go up to $7,000

Key Responsibilities

• Overcomes technical and business objections of prospective customers.
• Enters new customer data and other sales data for current customers into computer database.
• Performs duties as workload necessitates.
• Communicates regularly with supervisor and about department issues.
• Coordinates order delivery schedules with customers and carriers, and schedules delivery appointments where applicable.
• Estimates date of delivery to customer, based on knowledge of company's production and delivery schedules.
• Processes EDI sales order functions including purchase order acknowledgements, entry, and invoicing.
• Communicates initial customer backorder details, including quantities, deadlines, and logistics, to purchasing and operations function leads and provides follow-up on these communications.
• May perform other duties as required.
• In keeping with our value of Customer Satisfaction, this position is expected to provide high-quality customer service to our internal and external customers, vendors, and others alike.
• Develops and maintains customer order guides as needed.
• Manages sales backorders and order status based on ready fill rates.
• Meets department productivity standards.
• Prepares reports of business transactions.
• Provides product information to qualified customers on request.
• Handles inbound sales lead calls to convert calls into sales.
• Emphasizes salable features, quotes prices and credit terms, and prepares sales orders for orders obtained.
• Investigates and resolves customer problems with deliveries.
• Consistently reports to work on time, prepared to perform duties of position.
• Tracks stock levels.
• Makes outbound lead follow-up calls to potential and existing customers in assigned territory by telephone and e-mail to qualify leads and sell products and services.
• Coordinates the day-to-day business communications with broker support personnel in the grocery department only.
• Adheres to company Policy and Procedures.
• Works with outside territory managers to keep account activities and literature up to date.
• Demonstrates flexible and efficient time management and ability to prioritize.
• Builds and maintains customer relationships.
• Maintains a positive and respectful attitude.
• Distributes invoices and follows-up on delinquent accounts.

Scope of Responsibility

• This job follows standard practices and procedures, and is expected to accomplish work assignments with a limited amount of supervision.
• This job will have periodic access to confidential data including customer quotes, and product costs.

Knowledge and Skill Requirements

• Computer Skills: To perform this job successfully, an individual should have knowledge of the Microsoft Office Suite.
• Language Ability: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Ability to read and understand English.
• Math Ability: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. Ability to apply concepts of basic algebra.
• Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Education and Experience

• High school diploma or general education degree (GED); or two to three years related experience and/or training; or equivalent combination of education and experience.

Physical Demands

• The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision. While performing the duties of this job, the employee is regularly required to sit; use hands to feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand and walk.

Work Environment

• The noise level in the work environment may vary.
• Work is performed in in the field and disruptions occur frequently.

Travel Required

• N/A

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job duties.
Skills Knowledge And Expertise

• Computer and typing skills
• Customer Service
• Inbound & Outbound calls
• Phone Etiquette

Benefits

• Opportunity to participate in the Health Savings Account (HSA), Health Reimbursement Account (HRA) and Flexible Spending Account (FSA)
• Whole Life
• Employee Assistance Program – paid by the company
• 8 Paid Holidays per year
• Affordable healthcare (medical/dental/vision)
• PTO (Paid Time Off)
• Life Insurance
• Short Term Disability Insurance paid by the company
• 401-k Plan (eligible after 6 months of employment)
• Long Term Disability Insurance
• Prepaid Legal
• Accident
• Basic life Insurance equals to your annual salary paid by the company
• The opportunity to purchase additional voluntary insurance coverage for: