Sales Associate / Customer Service

Do you want to work in a job where you can help change clients' lives?

Elements Massage – Nashville Green Hills is looking for engaging, fearless, outgoing personalities to join our sales and customer service effort for potential clients and current members. Our business is built on Wellness Program sales, and we reward our team when we meet our objectives.

Responsibilities And Duties

The Wellness Membership Advisor (WMA) creates an exceptional experience for every client every time they enter the studio. The WMA duties will include

• Ensuring the client appointment paperwork and payment process is brief, painless, and accurate
• Working as a team with our Managers and Massage Therapists to create an environment where clients are the center of the world
• Following our proven sales process to enroll clients into the Elements Massage Wellness Program
• Being the first and final face of hospitality, whether on the phone or in the studio
• Maintain a clean, sanitary work environment
• Assist with routine studio duties, as required
• Attending local marketing events, promoting Elements Massage, and engaging in cross-marketing activities with partners
• Informing all clients about the benefits of the Elements Massage Wellness Program, a no-hassle membership plan

Required Skills

• The right candidate must like talking but, more importantly, love listening to all new clients, established clients, and prospective clients
• The right candidate can turn every incident of client criticism to a story of great customer service
• Ability to follow our proven sales process for selling the monthly Elements Massage Wellness Program and building customer loyalty

Qualifications

• Familiarity with modern office tools and systems, to include scheduling and payment processing
• Customer Service in a spa-like or similar environment is preferred, providing experiences that distinguish their value with attention, hospitality, and execution
• Two years retail sales experience preferred, selling memberships or services in-person to potential clients

Benefits

• A complimentary monthly massage at the studio
• $500 signing bonus, payable after 500 hours of work
• 401(k) with employer match
• 5% commission on holiday gift cards sold
• More to come, as our studio continues to grow
• Health insurance (for full-time employees)
• Pay starts at $18/hour, commensurate with experience
• Dental and vision insurance
• $25 bonus for every Wellness Program Membership sold

If working in a rewarding sales environment in a great massage studio sounds exciting, you should apply today!

• COVID-19 Update**

With the health and safety of clients and our team members as our top priority, we have implemented new safety protocols and elevated cleaning procedures in accordance with federal and state guidelines for your protection. These include, but are not limited to

• The use of personal protective equipment (PPE), and
• Strategic scheduling to allow for cleaning between appointments.
• Client screening questions,

©2023 Elements Therapeutic Massage, LLC (“ETM”). Each Elements Massage® studio is independently owned and operated. Franchise owners are solely responsible for all employment decisions and matters regarding their independently owned and operated studios. All individuals hired by franchise owners’ studios are their employees, not those of ETM. Elements Massage® + design are registered trademarks owned by ETM.