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Customer Service Associate Jobs
Company | Lowe's Companies, Inc. |
Address | Memphis, TN, United States |
Employment type | FULL_TIME |
Salary | |
Category | Retail |
Expires | 2023-10-06 |
Posted at | 7 months ago |
What You Will Do
- Being friendly and professional, welcoming customers to Lowe’s and helping with home improvement project needs.
- Engaging in safe work practices and encouraging others to do the same.
- Validating loading tickets and processing orders and deliveries accurately so customers receive merchandise as expected and in a timely manner.
- Requires morning, afternoon and evening availability any day of the week.
- Hourly Full Time or Part Time: Generally scheduled 39 to 40 or up to 25 hours per week, respectively; more hours may be required based on the needs of the store.
- CSAs assigned to the Greeter departments (available in select stores) minimally must be able to lift 10 pounds without assistance; may lift over 10 pounds with or without assistance.
- CSAs assigned to all other departments (excluding Greeter departments) minimally must be able to lift 25 pounds without assistance; may lift over 25 pounds with or without assistance.
- Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties.
- Ability to obtain sales related licensure or registration as may be required by law.
- 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information.
- 6 months experience using common retail technology, such as smart phones and tablets.
- Bi-lingual skills, if applicable to the store.
- 6 months of retail experience providing customer service, including identifying and resolving customer issues, assisting customers in locating product, greeting customers, answering phones, building relationships with customers, and thanking customers for their business.
- Certification in trade related to department (e.g., hardware, kitchen, plumbing, electrical, lawn and garden, and lumber/building materials).
- 6 months of sales experience identifying and selling products based on customer needs, including credit cards, installations, add-on sales, and explaining warranties, product features, and benefits.
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