Rn Virtual Health Triage Nurse- 30 Hours

Job Title: RN Virtual Health Triage Nurse

Non-Exempt

Job Code: 170393

Primary Purpose

The RN Virtual Health Triage Nurse is primarily responsible for successfully receiving and triaging inbound calls to St. Elizabeth Physicians practices. The RN Virtual Health Triage Nurse is responsible for the medical triage of these patients using established protocols and providing specified guidance per said protocols. The RN Virtual Health Triage Nurse is also responsible for scheduling appointments for patients as indicated by the protocol set. The RN Virtual Health Triage Nurse is a member of the Virtual Health Care Team and collaborates with providers at St. Elizabeth Physicians to provide safe, timely, effective, and efficient patient care.

Education

Minimum: Graduate of accredited Registered Nurse Program.

Desired: Bachelor’s of Science in Nursing (BSN)

Years Of Experience

Minimum: 3 years of RN experience

Desired: Experience in nursing in both inpatient and outpatient settings, excels in telephone triage

Required Skills And Knowledge

• Organized, neat and self-motivated.
• Knowledge of Microsoft Excel, Word, Outlook and PowerPoint and the ability to learn other computer skills as needed.
• Work well telephonically as well as face-to-face
• Ability to manage and prioritize multiple tasks.
• Self-directed
• Warm personality with concern for others.
• Ability to perform critical analysis
• Ability to work autonomously
• Quest for learning and excellence.
• Positive attitude
• Comfort in using Perfect Serve for provider messages.
• Knowledge of electronic Health Records - (EPIC)
• Excellent verbal and written communication skills.
• Ability to affect change
• Work professionally with doctors, hospital administration and management, SEP associates and the public.
• Excellent interpersonal skills

Minimum

LICENSES AND CERTIFICATIONS:

• Kentucky Registered Nurse (RN) license required to be hired
• Must have a valid driver’s license for travel between office sites.
• Must obtain an Ohio and Indiana Registered Nurse (RN) license within 30 days of hire